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Gladys J. — Mid-Level Virtual Assistant from Philippines

Gladys J.

Mid-Level Virtual Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Gladys Joy M. is a dedicated professional with a strong track record as a Virtual Assistant across diverse industries, including IT, Japan's financial sector, and dance education. With experience at FastTrack It On Webster, Fintra Japan, and Toronto Dance Salsa via Upwork, Gladys Joy has honed her organizational skills and time management abilities. Her role as a Payroll Analyst at ADP Philippines involved managing payroll cycles and ensuring compliance through the ADP system. She has a proven ability in data entry, evidenced by her information management expertise and eBay optimization initiatives involving keyword research and content updates to increase sales. Her technical proficiency extends to managing Excel spreadsheets for attendance and payroll data. Gladys Joy's multilingual capacity in English and Filipino enhances her ability to produce engaging cross-cultural content, as demonstrated by her work producing educational videos on Japan’s tax system in Tagalog.

Experience

  • Presenter

    Fintra Japan - Upwork · 2025 — 2025
    Developed and presented educational videos in Tagalog regarding Japan's tax system. Edited videos using CapCut, adding transitions, effects, and text overlays for audience engagement. Improved translated Tagalog scripts for clarity and impact.
  • Virtual Assistant

    Toronto Dance Salsa - Upwork · 2023 — 2025
    Provided administrative support by responding to student inquiries via email and SMS. Maintained and updated attendance tracking and class logistics in Excel spreadsheets. Managed class postings through the company's software. Coordinated student registrations and logistics to balance class size. Collaborated with the CEO to enhance operational efficiency of dance programs.
  • Virtual Assistant

    FastTrack It On Webster - Upwork · 2022 — Present
    Enhanced eBay listings to boost visibility and sales by improving titles, descriptions, specifications, and photos. Conducted product research to identify effective keywords. Managed data entry for daily auction listings and maintained Excel spreadsheets. Posted auction content and updates on Facebook. Created and sent email campaigns with Constant Contact, focusing on newsletters and promotions.
  • Payroll Analyst

    ADP Philippines · 2017 — 2021
    Oversaw the complete payroll processing cycle for client employees, ensuring accuracy using ADP's payroll system. Verified timesheet data and calculated wages, taxes, and deductions to maintain compliance. Produced detailed reports and reconciliations to resolve payroll discrepancies. Addressed payroll-related queries to improve client and employee satisfaction while fostering strong client relationships.
  • Customer Service Representative

    Sitel Philippines · 2013 — 2017
    Provided accurate support for inbound calls and outbound verifications in a fast-paced environment. Assisted with delivery updates, rescheduling, and installation/repair tasks, enhancing customer satisfaction. Helped cardholders with Money Network Payroll Prepaid Cards, resolving transaction disputes. Offered debt details and payment solutions for TRS Recovery Services, improving client understanding and resolutions. Conducted fraud verification for TeleCheck to confirm transaction details and reduce fraudulent activity.

Skills & Expertise

Education

  • Bachelor
    Laguna State Polytechnic University · 2013 — 2017
  • Secondary Education
    Botolan Community High School · 2005 — 2009

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