Gladys J.
Mid-Level Immigration Legal and Administrative Assistant
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Gladys Joselyn I. is an accomplished Immigration Legal and Administrative Assistant with a Bachelor's degree in Administration, offering extensive expertise in managing high volumes of case workflows within immigration law firms. Her tenure at Anderson Immigration Law Group saw her effectively handle complex immigration cases and ensure compliance with critical USCIS and NVC deadlines. Her role involved streamlining communication among attorneys, paralegals, and clients to guarantee a responsive client experience. Previously serving as a Customer Service Representative at Mil Mujeres Legal Services, Joselyn excelled in personalized client service and internal communication efficiency. She further honed her administrative skills as a Sales and Administrative Assistant at DTG SAC / Tulicencia.com, where she contributed to enhanced operational organization through meticulous documentation and process management. Fully bilingual in English and Spanish, she is adept in professional legal correspondence, document review, and providing comprehensive administrative support. Her proven track record in task prioritization and deadline compliance underscores her results-driven approach.
Experience
Government Document Coordinator
ANDERSON IMMIGRATION LAW GROUP · 2024 — 2026Manage immigration workflows and government documentation, ensuring compliance with USCIS and NVC deadlines. Prioritize and distribute legal files to enhance internal organization and reduce processing delays. Facilitate communication among attorneys, paralegals, and clients for consistent follow-up, managing complex immigration cases including I-589, I-130, and other applications. Oversee the assignment and tracking of RFEs to ensure timely responses and avoid procedural delays.Customer Service Representative
MIL MUJERES LEGAL SERVICES · 2023 — 2024Deliver personalized client service to boost satisfaction and build trust in the firm's offerings. Maintain organized database records for better administrative tracking and internal communication. Contribute to operational objectives by managing billing and payment processes, while ensuring adherence to internal policies and maintaining high-quality client service.Sales and Administrative Assistant
DTG SAC / TULICENCIA.COM · 2019 — 2022Improve administrative and operational efficiency through effective management of documentation, inventory, and internal processes. Coordinate workflows and client relations to create a streamlined service experience. Manage petty cash and tracking reports to enhance financial oversight, while supporting the optimization of processes to meet deadlines and organize operations.
Skills & Expertise
Education
- Bachelor's Degree in AdministrationUniversidad Nacional del Callao