Gladys G.
Mid-Level CRM Automation Specialist
Open to offersNew to PlatformAbout
Gladys G. is an accomplished CRM Automation Specialist, with expertise in setting up comprehensive marketing systems within GoHighLevel, a CRM platform well-regarded for its all-in-one capabilities. She leverages her skills in funnel building, creating high-converting landing pages and websites, developing email/SMS campaigns, and providing robust technical support solutions that drive increased engagement and lead nurturing. Gladys has a successful history of enhancing business operations and supporting rapid growth by implementing streamlined and optimized automation processes. Before her current role, she served as a Customer Service Support at Buy It Direct Ltd. in the UK, where she honed her skills in communication through handling a variety of customer inquiries and order tracking tasks, along with extensive experience in technical and email management support roles in diverse sectors such as mental health software and healthcare reception. Her foundation in the field is supported by an academic background in Information Management from the University of Negros Occidental Recoletos.
Experience
CRM Automation Specialist
GoHighLevel · 2025 — PresentSegments Contacts in GoHighLevel based on activities, creates Email/SMS Campaigns in GHL to boost engagement and nurture leads, provides technical support, implements AI automation and workflows, manages CRM and marketing automation, and builds as well as maintains a Pipeline in GHL for optimizing and tracking the customer journey.Customer Service Support
Buy It Direct Ltd. · 2023 — 2025Handles incoming and outgoing calls, responds to emails, tracks order deliveries, checks stock levels, processes refunds, and creates cases while also making outbound calls to suppliers.Practice Management Software for Mental Health
Therasoft Software Company · 2023 — 2023Accepts incoming and makes outbound calls, manages email correspondence, and processes technical support tickets.Medical Virtual Receptionist
Unio Health Partner · 2022 — 2023Receives incoming calls and places outbound calls, organizes emails and appointments, schedules patient appointments, verifies insurance benefits, and processes prior authorizations.Data Processing Analyst
Bolton International INC. · 2021 — 2022Conducts lead generation by inquiring about services and prices, sets appointments and reservations, organizes emails and manages appointments, makes outbound calls, processes payments according to policy, and collects data about venues for system entry.Healthcare Receptionist
United Healthcare · 2019 — 2020Schedules and cancels patient appointments, manages emails, verifies insurance, processes prescription refills, handles prior authorizations, explains coverage and benefits to patients, and processes orders for durable medical equipment.
Skills & Expertise
Education
- Bachelor of Science in Information ManagementUniversity of Negros Occidental Recoletos · 2005 — 2008
- High SchoolDomingo Lacson National · 1999 — 2006