Gladys A.
Senior Virtual Assistant/Data Entry Specialist
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About
Gladys A. is a seasoned Virtual Assistant with over a decade of experience, specializing in data entry, lead generation, and document management. Her career has spanned various industries, including security, finance, and retail, where she has delivered high-level support both locally in the Philippines and internationally. At Key and Locksmith/Garage Door Repair and Services, she has been instrumental in boosting local SEO by setting up Yelp for Business accounts and maintaining engagement metrics with CRM tools. As a Data Entry Specialist at Bankers Life and Casualties in California, USA, she expertly managed spreadsheets, conducted research, and facilitated communication with insurance agents. Her proficiency extends to managing email accounts, providing customer support, transcription, bookkeeping, and social media management. Gladys is well-versed in using content management systems and excels at organizing and editing documents for her clients.
Experience
Lead Generator/Data Entry Specialist
Key and Locksmith/Garage Door Repair and Services · 2026 — PresentEstablished new Yelp for Business accounts and claimed existing unverified business pages. Filled profiles with accurate business hours, location data, keyword-rich descriptions, service lists, and quality images to enhance local SEO. Kept detailed logs of account creation, response rates, and engagement metrics using CRM tools or spreadsheets. Set up frameworks for gathering customer feedback and responding to reviews to build immediate profile credibility.Contributor/Rater/Data Annotator/Ads Integrator
Appen-Crowdgen/Amazon Mechanical Turk/Aligner/Oneforma/Welocalize · 2021 — PresentPrepared, cleaned, and labeled raw data, including text, images, video, and audio, for training Artificial Intelligence (AI) and Machine Learning (ML). Applied specific tags, bounding boxes, polygons, or keypoints to visual content to enable computer vision. Reviewed outputs from AI or peer annotations for accuracy and compliance with project guidelines. Transcribed and labeled audio recordings to enhance speech recognition. Assessed web search results, advertisements, or AI chatbot responses for relevance and quality, while ensuring adherence to data privacy regulations.Store Manager/Supervisor
Ezan General Merchandise · 2015 — 2017Oversaw operations within the store, ensuring a peaceful environment while managing staff. Conducted monthly inventory checks to ensure smooth operations.Virtual Assistant/Data Entry Specialist
Bankers Life and Casualties · 2012 — 2015Provided personal assistance by collecting data from insurance agents, including their client meetings, sales, attendance, and daily commissions. Managed and updated data in Microsoft Spreadsheets. Utilized Google Voice to contact agents for necessary information. Communicated updates regarding meetings and orientations to newly hired agents via email. Entered personal information of new hires into the company's information system and collaborated on shared documents via Google Drive while performing additional administrative tasks as directed.Data Encoder/Secretary
Rapal Security Agency · 2011 — 2012Entered personal information of applicants and newly hired security personnel into the information system. Contacted shortlisted candidates and maintained training records. Sent messages to inform about orientations and meeting schedules, tracked attendance, and managed payroll alongside keeping track of the company's expenses.
Skills & Expertise
Education
- Bachelor of Science in Sec. EducationNorthen Bukidnon State College · 2015 — 2016
- Bachelor of Science in NursingCagayan de Oro College · 2008 — 2009