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Glovic P. — Mid-Level Virtual Assistant from Philippines

Glovic P.

Mid-Level Virtual Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Glovic B. P. is a seasoned virtual assistant and customer service professional with over a decade of experience in diverse sectors including fintech, logistics, BPO, and government. Based in Baguio City, Philippines, Glovic has honed expertise in areas such as investor on-boarding, KYC/KYB compliance, and CRM management, along with adept administrative coordination. Notably, Glovic has expanded skill sets with proficiency in freight logistics, having completed the Freight VA Course 101. Throughout a career, Glovic has managed investor inquiries and documentation for the fintech platform Republic, and as a freelancer, utilized tools like Google Workspace, Kartra CRM, and Zendesk to improve customer relations. With demonstrated precision in document review, compliance, and process improvements, Glovic has a keen eye for detail that has benefited positions held at Concentrix and Teleperformance. Academic credentials include a Bachelor's Degree in Technology in Livelihood Education from Don Mariano Marcos Memorial State University.

Experience

  • Virtual Assistant

    Republic · 2021 — 2026
    Managed investor inquiries across email, chat, and phone. Provided guidance to new investors throughout the platform on-boarding and investment process. Conducted KYC verification for individual investors and KYB verification for corporate accounts while ensuring document compliance.

  • Freelance Virtual Assistant

    Self-Employed · 2019 — 2021
    Oversaw a Kartra CRM system to manage leads, track client interactions, and schedule follow-ups. Coordinated client calendars via Google Calendar, facilitating Zoom meetings with prospective and existing clients. Produced reports and presentations using various tools, while running email and LinkedIn outreach campaigns for lead generation.

  • Customer Service Representative

    Concentrix Baguio · 2018 — 2019
    Addressed buyer and seller disputes through chat and email, handling returns, refunds, and cancellations. Acted as a mediator in the Appeals Department to facilitate just resolutions between parties and provided guidance to sellers and buyers on eBay processes.

  • Customer Service Representative

    Teleperformance Baguio · 2014 — 2015
    Assisted clients in selecting loan products and developing repayment strategies. Processed loan applications via phone and online while ensuring document completeness and compliance. Managed payments, cancellations, and deferrals, clearly explaining terms and account statuses.

  • Technical Support Representative

    Sutherland Pampanga · 2013 — 2014
    Provided support to customers regarding Microsoft product activation and installation. Diagnosed and resolved software installation and activation issues through remote desktop support. Handled billing inquiries and processed payments in compliance with company policy.

  • Administrative Assistant (Job Order)

    City Government of Baguio · 2012 — 2012
    Assisted in coordinating projects related to Climate Change by tracking budgets, timelines, and deliverables. Collaborated with Barangay Captains and Secretaries to organize meetings, prepare agendas, and maintain necessary documentation.

Skills & Expertise

MLS (Multiple Listing Service)Customer ServiceComplianceCustomer Service RepresentativeVirtual AssistantInvestor Relations

Education

  • Bachelor of Technology in Livelihood Education
    Don Mariano Marcos Memorial State University · — — 2021
  • Caregiving NC II (Vocational)
    Saint John Bosco College of Northern Luzon · — — 2011