Hamza R.
Mid-Level IT Project Manager
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Hamza R. is an experienced Project Manager specializing in the IT industry with a solid track record in leading innovative AI and Automation projects. Based in Derby, England, he has demonstrated adeptness in Software Project Management and Budget Management using Agile and Scrum methodologies. Having managed projects for U Microfinance Bank Limited, he implemented automation to transform the digital loan process, significantly cutting down processing time. While at Payactiv, Hamza introduced an advanced tier system improving engineering resolution times and boosting project delivery success rates. At Zones IT Solutions, as a Cloud Project Coordinator, he effectively minimized project delays and improved stakeholder engagement, while earlier roles at Metro Consulting Grid and OVEX Technologies highlighted his ability to manage multiple projects and enhance CRM accuracy. His academic pursuits include a Master of Science in Project Management from Nottingham Trent University, equipping him with robust leadership skills to drive project success.
Experience
Project Manager
U Microfinance Bank Limited · 2022 — 2022Transformed the manual digital loan acquisition process to an AI-based automation system, which lowered the loan processing time significantly. Implemented JIRA and Confluence in project management and IT departments, enhancing project tracking. Developed project plans, ensuring completion within designated timeframes and budgets while coordinating with vendors and interdepartmental teams.Project Manager
Payactiv · 2022 — 2022Introduced a tier 2.75 process to improve resolution times for Tier III engineers, which alleviated workload. Successfully resolved team conflicts and maintained a project delivery success rate. Ensured strategic development and upkeep of project schedules, completing projects promptly.Cloud Project Coordinator
Zones IT Solutions · 2020 — 2021Monitored ongoing project progress and identified risks while providing timely updates to stakeholders to minimize delays. Facilitated project meetings and developed systems for tracking and reporting, which boosted stakeholder engagement.Project Coordinator
Metro Consulting Grid · 2018 — 2020Managed between 50 to 75 projects and collaborated with customers to define requirements, scope, and objectives, achieving high client satisfaction. Created detailed project work plans and schedules that ensured timely completions.CRM Support Analyst
Ovex Technologies (Pvt.) LTD · 2017 — 2017Supported the update of leads and opportunities in MS Dynamics CRM, which improved data accuracy. Executed marketing campaigns through MS Dynamics CRM, resulting in increased lead conversion. Provided actionable insights for campaign optimization through generated ROI reports.Configuration Manager
System Teknologies International (STI) · 2015 — 2017Created and submitted technical and financial proposals, leading to securing new contracts. Enhanced proposal accuracy and efficiency, which reduced response times.Executive Engineer
SIEMENS ENTERPRISE COMMUNICATION PVT. LTD. (Presently known as Insiyabi Pakistan Pvt. Ltd.) · 2010 — 2015Oversaw management of new and existing accounts, which resulted in improved customer retention. Provided enhanced customer satisfaction through proactive follow-ups and problem resolution.Services Engineer (Warid – Ericsson Project)
Spike Solutions (Pvt.) Ltd · 2009 — 2010Engaged in service engineering for the Warid – Ericsson Project.
Skills & Expertise
Education
- Master of Science - MS, Project ManagementNottingham Trent University · 2022 — 2024
- Masters of Project ManagementShaheed Zulfikar Ali Bhutto Institute of Science and Technology · 2011 — 2012
- Bachelors of Sciences in ElectronicsCOMSATS Institute of Information and Technology · 2005 — 2009
- Higher Secondary School Certificate (F, Sc)P.A.F Intermediate College · 2002 — 2004
- Matric, ComputersBahria Foundation College Islamabad · 2000 — 2002