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Haniel M. — Junior Customer Service Representative from Dominican Republic

Haniel M.

Junior Customer Service Representative

Dominican Republic 2-3 years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Erling H. is a proficient Customer Service Representative based in Santiago, Dominican Republic, bringing bilingual expertise to roles focused on customer support and problem resolution in dynamic settings. With a technical foundation in Web Programming, Erling is knowledgeable in web technologies and digital tools, enhancing his ability to manage customer interactions effectively. In his current role at The Office Gurus, Erling handles customer support through various communication channels, addressing account inquiries, billing concerns, and providing solutions. He utilizes Salesforce and Genesys to maintain precise customer records and ensures a high level of professional service in high-volume interactions. Erling holds a Technical Degree in Web Programming, with skills in HTML, CSS, and basic JavaScript, along with experience in CRM systems and digital documentation tools like Microsoft Excel and Google Workspace.

Experience

  • Customer Service Representative

    The Office Gurus · 2023 — Present
    Facilitated customer support through both inbound and outbound communication channels, addressing account inquiries, billing issues, and resolving problems. Utilized Salesforce, Genesys, and other CRM systems to oversee customer interactions and ensure accurate records and case updates. Maintained professional service standards while managing a high volume of interactions and worked collaboratively with team members to enhance customer satisfaction.