Hannah J.

Hannah J. is a dedicated Customer Service and Virtual Assistant professional with nearly two years of experience in e-commerce environments, specifically providing email and chat support through Zendesk. She has fine-tuned her expertise in customer relationship management, particularly within Shopify platforms, where she excelled in resolving B2C inquiries. At Tasty Delight, she mastered direct communication with customers, addressing billing queries with professionalism and accuracy. Meanwhile, her role as a Social Media Manager at Skill Source - Covenant Workspace involved crafting engaging content for multiple platforms including Facebook and Instagram, while managing executive communications and schedules. Her work at RYZE Superfoods further emphasized her strengths in using CRM tools to enhance customer experiences. Hannah holds a Bachelor of Elementary Education from Sibonga Community College, underscoring her commitment to learning and adaptation, crucial skills that complement her proficiency in administrative support and social media management.