Haris K.
Mid-Level Customer Support Manager
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English
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About
Haris K. is an accomplished Customer Support Manager with extensive experience in e-commerce and sales operations. At Dubai Zones e-Commerce Store, Haris efficiently managed high volumes of customer inquiries, ensuring seamless customer interactions through handling social media inquiries and maintaining delivery service communications. Previously, as a Customer Sales Executive for Lets Outsource, he specialized in US-based sales campaigns, achieving impressive conversion rates by understanding customer needs and delivering tailored solutions for AT&T and DISH TV services. Haris's expertise in call management equates to an average handle time under three minutes and a consistent sales conversion rate. Earlier roles include managing supply logistics for the RK Group under sponsorship from Maersk and UNICEF, where he supervised supply chain activities to distribute essential products in KPK regions under challenging conditions. His adept use of MS Office, CRMs, and project management tools have enhanced his ability to contribute to team efficiency and customer satisfaction across diverse settings.
Experience
Customer Support Manager
Dubai Zones e-Commerce Store · 2025 — 2026Managed a high volume of calls, messages, and social media inquiries, assisting customers in navigating product options and securing orders. Processed customer orders via the website and social media, ensuring verification and satisfaction through follow-up calls. Oversaw the delivery service portal, maintaining active communication with couriers and customers to resolve any dispatch and delivery issues in real time. Proactively tracked shipments and addressed delivery complaints to enhance the post-purchase experience. Developed and maintained an order and shipment tracker to log, monitor, and update order statuses.Customer Sales Executive
Lets Outsource, US-Based Sales Campaign · 2024 — 2025Conducted a high volume of outbound calls using an auto-dialer over uninterrupted 6-hour sessions, achieving significant call metrics. Tailored sales pitches to individual customer needs to convert prospects into clients, maintaining a strong close rate on first calls. Engaged with customers from AT&T and DISH TV, promoting fire alarm and security systems through effective script adherence while also improvising as needed to enhance engagement. Ensured meticulous after-call work by logging outcomes and updating client statuses, contributing to sales pipeline visibility.Customer Support Associate
Lets Outsource Contracted by a Architecture LLC under a US State Dept. Veteran Affairs Program · 2023 — 2024Handled numerous inbound and outbound calls with military veterans in the USA to process grocery orders via e-commerce platforms and accommodate delivery requests. Managed the full scope of order management, including complaint resolution and follow-ups to ensure timely fulfillment. Coordinated daily with case managers and health support workers through phone and email, collaborating with both office and US-based teams to address dispatch issues effectively. Maintained accurate records and escalated order-related issues to e-commerce support services.Transcriber
Touchstone Communications · 2023 — 2023Worked on a Cars Dealership Campaign focused on retrieving data related to various vehicle features for market trend analysis in the USA. Transcribed information from hundreds of recorded calls daily and extracted relevant data from client communications with sales representatives.Supply Supervisor
RK Group Procured by Maersk and UNICEF for Polio Campaign · 2022 — 2022Oversaw supply activities and guided supply assistants to ensure timely distribution of hygiene products to councils within a district. Coordinated transportation and logistics to respective destinations while ensuring team members' accommodation and safety during daily tasks. Communicated with various organizations to ensure coordinated delivery of merchandise, considering security concerns in distant areas.Supply Assistant
RK Group Procured by Maersk and UNICEF for Polio Campaign · 2022 — 2022Assisted in supplying hygiene products to health centers across backward areas of KPK, promoting vaccination efforts against Polio Virus. Achieved effective delivery of nearly 1500 boxes of supplies each day to designated health facilities. Maintained coordination with recipients and supervisors while navigating challenging rural terrains.Subject Specialist Teacher, Secondary School Level
Punjab Group of Colleges · 2020 — 2021Taught Geography and Pakistan Studies, implementing lesson plans aligned with national curriculum standards. Developed assignments and evaluations to monitor student progress and areas needing support. Supervised projects that fostered research skills and practical application of content. Kept accurate records of student performance and prepared reports for academic staff and parents.English Language Tutor
Institute of English Teachings · 2020 — 2020Conducted group tutoring sessions focusing on core English language skills, including grammar, vocabulary, and writing. Designed writing exercises to reinforce grammatical concepts and enhance communication skills. Assessed student performance and provided constructive feedback to address learning gaps.Customer Sales Representative
Prime BPO, US-Based Insurance Sales Campaign · 2019 — 2020Engaged in a Funeral Insurance Campaign, making outbound calls to potential customers across the USA. Explained product features and benefits to assist customers in making informed purchasing decisions.Internee
Sarhad Rural Support Program (SRSP) · 2019 — 2019Observed and documented community-based development programs centered on poverty alleviation and empowerment. Participated in community organization and micro-financing meetings, gaining exposure to development strategies. Documented field activities and prepared an analytical report with assessments and recommendations for future initiatives.
Skills & Expertise
Education
- Bachelor of Science (Hons) in Social SciencesInstitute of Management Sciences, Hayatabad, Peshawar · 2015 — 2019
- GCE 'A' LevelsRoots College International, Islamabad, Pakistan · 2012 — 2014
- IGCE 'O' LevelsThe City School, Nowshera, Pakistan · 2010 — 2012
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