Harry I.
Senior AI & Automation Consultant
Open to offersNew to PlatformAbout
Harry M. S. is an accomplished AI Consultant, specializing in automation and business systems for small to mid-sized businesses. With over a decade of experience in training and operations, he excels in simplifying and optimizing operations through practical AI and automation. His expertise lies in designing and implementing AI-driven systems for lead handling and onboarding, leveraging tools such as Make, OpenAI, and Claude. Harry's approach focuses on identifying bottlenecks and creating straightforward solutions that enhance efficiency and are easily adopted by teams. In his previous role as Head of VA Onboarding at Rocket Station, he successfully reduced onboarding time by 50% and boosted assessment pass rates, demonstrating his proficiency in workflow automation, operations optimization, and process improvement. His technical acumen is reflected in projects like the AI-powered lead qualification system, which significantly decreased manual review time and improved response speed. Harry holds a Bachelor of Science in Information Technology from Marinduque State College.
Experience
Head of VA Onboarding
Rocket Station · 2024 — 2026Directed the onboarding and certification strategy for virtual assistants across various client verticals. Oversaw cross-functional teams exceeding 30 members in recruitment, training, and operations. Enhanced the onboarding process, halving the time required for new hires to reach productivity. Elevated technical assessment pass rates and improved client interview success through efficient training modifications. Drove continuous improvements to maintain high client satisfaction levels and implemented workflow enhancements to minimize manual work.VA Training Manager
Rocket Station · 2022 — 2024Revamped the training curriculum and delivery methods, significantly boosting the graduation rate of trainees. Developed structured learning paths aligning with client needs and competencies specific to roles while creating evaluation frameworks to monitor trainee performance. Facilitated collaboration between training, recruitment, and operations teams to enhance candidate quality and learning outcomes, introducing process improvements for consistent and scalable training.Senior Trainer
Rocket Station · 2016 — 2022Conducted onboarding and training sessions for virtual assistants, managing performance assessments and reporting mechanisms. Provided mentorship to fellow trainers, ensuring consistency in training delivery. Supported initiatives for training optimization and standardization.Product Trainer
Convergys · 2014 — 2016Facilitated product and process training tailored for high-volume operations. Conducted simulation-based learning sessions while aiding in the enhancement of training materials and coaching of trainees.Product Trainer
WNS Philippines · 2009 — 2014Delivered comprehensive training programs across multiple accounts and contributed to the development of curriculum. Monitored trainee performance to ensure effective learning outcomes.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyMarinduque State College · 2002 — 2004