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Hary F. — Senior Operations and Administrative Manager from Philippines

Hary F.

Senior Operations and Administrative Manager

Philippines Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Hary F. is a seasoned Administrative and Operations Professional with over a decade of experience across the hospitality, tourism, transportation, and customer support sectors. Based in New Washington, Aklan, he has demonstrated expertise in project coordination, executive support, and enhancing customer service operations. Having held positions such as Guest Activity & Marine Sports Supervisor at El Nido Resorts and Project Manager at Southwest Tours, Hary has excelled in managing cross-functional teams, optimizing operational workflows, and driving revenue growth through strategic initiatives. His proficiency in Google Workspace, Microsoft Office, and CRM systems underpins his ability to improve process efficiencies. Hary's experience includes launching innovative transportation solutions, negotiating vendor agreements, and implementing workflow improvements that streamline service delivery. With a Bachelor of Science in Computer Science, he applies analytical skills to enhance operational decision-making and maintain high standards of service and customer satisfaction.

Experience

  • Guest Activity & Marine Sports Supervisor

    El Nido Resorts – Pangulasian Island Resort · 2023 — 2026
    Oversaw daily operations, including transportation logistics and resource allocation, while managing cross-functional teams to deliver excellent service and guest experiences. Organized staff schedules, transportation, and guest itineraries to ensure punctual service execution. Set and managed the annual budget, contributing to financial planning and KPI monitoring. Acted as the primary point of contact for VIP guests, handling communications to personalize their experiences and resolve any concerns.

  • Virtual Travel Consultant

    One Above Destination Management Services · 2023 — 2023
    Provided travel planning assistance by assessing client preferences and budgets to suggest ideal destinations and arrangements. Coordinated travel logistics, ensuring accurate reservations and seamless client itineraries. Maintained communication with clients through emails and calls to confirm details and address inquiries. Managed travel documentation and worked with suppliers to fulfill service needs.

  • Project Manager

    Southwest Tours (Boracay) Inc. · 2022 — 2023
    Directed various transportation and operational projects from planning stages to implementation, ensuring alignment with business goals. Initiated Boracay's first Hop-On Hop-Off Point-to-Point Shuttle Service and managed vendor relations and internal coordination for project execution. Developed project timelines, monitored budgets, and prepared reports for management. Administered vendor negotiations and workflow enhancements to optimize costs and service quality.

  • Operations Customer Service Representative

    TELUS International Philippines · 2021 — 2022
    Provided customer support in a high-volume setting for Uber riders and delivery partners, effectively resolving various issues. Managed CRM documentation and collaborated with teams to address operational challenges. Identified trends in customer inquiries to contribute to service improvements.

  • Customer Service Representative

    Inspiro Relia Inc. · 2020 — 2021
    Delivered chat-based support for international e-commerce customers, effectively managing queries related to orders and accounts. Ensured compliance with company policies while conducting reviews of product listings. Worked with internal teams to resolve customer issues and enhance service quality.

  • Sales & Marketing Supervisor

    Southwest Tours (Boracay) Inc. · 2019 — 2020
    Headed Sales, Reservations, and Operations teams, overseeing daily operations and customer service. Managed customized travel arrangements and logistics for clients, ensured smooth tour operations, and addressed escalated customer issues. Provided training to team members to enhance efficiency.

  • Sales & Marketing Associate

    Southwest Tours (Boracay) Inc. · 2016 — 2019
    Cultivated long-term client relationships through personalized travel solutions. Coordinated comprehensive travel logistics, including reservations and itinerary planning. Worked with various teams to ensure timely service execution and satisfactory customer experiences.