Hary F.
Senior Operations and Administrative Manager
Open to offersNew to PlatformAbout
Hary F. is a seasoned Administrative and Operations Professional with over a decade of experience across the hospitality, tourism, transportation, and customer support sectors. Based in New Washington, Aklan, he has demonstrated expertise in project coordination, executive support, and enhancing customer service operations. Having held positions such as Guest Activity & Marine Sports Supervisor at El Nido Resorts and Project Manager at Southwest Tours, Hary has excelled in managing cross-functional teams, optimizing operational workflows, and driving revenue growth through strategic initiatives. His proficiency in Google Workspace, Microsoft Office, and CRM systems underpins his ability to improve process efficiencies. Hary's experience includes launching innovative transportation solutions, negotiating vendor agreements, and implementing workflow improvements that streamline service delivery. With a Bachelor of Science in Computer Science, he applies analytical skills to enhance operational decision-making and maintain high standards of service and customer satisfaction.
Why hire me
Employers should hire me because I bring over 10 years of experience across operations, administrative support, project coordination, customer service, tourism, transportation, and team leadership. I am highly organized, proactive, adaptable, and comfortable managing multiple priorities in fast-paced environments. I do not simply complete tasks. I look for ways to improve processes, solve problems, and create measurable value. In my previous roles, I increased departmental revenue by 250%, reduced fuel and outsourced boat rental costs by 60%, and consistently achieved 100% on-time service execution through effective planning, resource allocation, and team coordination. I am also comfortable working with digital tools, CRM systems, project management platforms, Google Workspace, Microsoft Office, and AI productivity tools. Most importantly, I take ownership of my work, communicate clearly, learn new systems quickly, and remain focused on delivering reliable results and an excellent cl
Experience
Guest Activity & Marine Sports Supervisor
El Nido Resorts – Pangulasian Island Resort · 2023 — 2026Oversaw daily operations, including transportation logistics and resource allocation, while managing cross-functional teams to deliver excellent service and guest experiences. Organized staff schedules, transportation, and guest itineraries to ensure punctual service execution. Set and managed the annual budget, contributing to financial planning and KPI monitoring. Acted as the primary point of contact for VIP guests, handling communications to personalize their experiences and resolve any concerns.Virtual Travel Consultant
One Above Destination Management Services · 2023 — 2023Provided travel planning assistance by assessing client preferences and budgets to suggest ideal destinations and arrangements. Coordinated travel logistics, ensuring accurate reservations and seamless client itineraries. Maintained communication with clients through emails and calls to confirm details and address inquiries. Managed travel documentation and worked with suppliers to fulfill service needs.Project Manager
Southwest Tours (Boracay) Inc. · 2022 — 2023Directed various transportation and operational projects from planning stages to implementation, ensuring alignment with business goals. Initiated Boracay's first Hop-On Hop-Off Point-to-Point Shuttle Service and managed vendor relations and internal coordination for project execution. Developed project timelines, monitored budgets, and prepared reports for management. Administered vendor negotiations and workflow enhancements to optimize costs and service quality.Operations Customer Service Representative
TELUS International Philippines · 2021 — 2022Provided customer support in a high-volume setting for Uber riders and delivery partners, effectively resolving various issues. Managed CRM documentation and collaborated with teams to address operational challenges. Identified trends in customer inquiries to contribute to service improvements.Customer Service Representative
Inspiro Relia Inc. · 2020 — 2021Delivered chat-based support for international e-commerce customers, effectively managing queries related to orders and accounts. Ensured compliance with company policies while conducting reviews of product listings. Worked with internal teams to resolve customer issues and enhance service quality.Sales & Marketing Supervisor
Southwest Tours (Boracay) Inc. · 2019 — 2020Headed Sales, Reservations, and Operations teams, overseeing daily operations and customer service. Managed customized travel arrangements and logistics for clients, ensured smooth tour operations, and addressed escalated customer issues. Provided training to team members to enhance efficiency.Sales & Marketing Associate
Southwest Tours (Boracay) Inc. · 2016 — 2019Cultivated long-term client relationships through personalized travel solutions. Coordinated comprehensive travel logistics, including reservations and itinerary planning. Worked with various teams to ensure timely service execution and satisfactory customer experiences.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceNorthwestern Visayan Colleges · 2011 — 2015
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