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Heny — Senior Rooms Division Manager from Indonesia

Heny

Senior Rooms Division Manager

Indonesia No experience yet
Open to offersNew to Platform
Languages
EnglishIndonesian
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About

Heny is a seasoned Hospitality Professional based in Bintan and Jakarta, Indonesia, boasting extensive experience in hotel management and operations. Currently, as the Rooms Division Manager for the pre-opening of Indigo & Holiday Inn Bintan, Heny strategically oversees all division operations, ensuring adherence to IHG brand standards. Heny excels in Rooms Division Operations, optimizing room inventory and pricing to maximize RevPAR. Previously, at The Anmon Resort Bintan, Heny served as Front Office Manager, promoting talent cultivation through cross-training programs and execution of large-scale events. Heny's career began in sales management roles at properties including Bisma Eight Ubud and Batam View Beach Resort, emphasizing client relations and revenue growth. Proficient in languages including Bahasa Indonesia, English, and Mandarin, Heny leverages Opera PMS among other systems to drive operational excellence. This career trajectory is complemented by training from institutions such as LSP Rajawali Hospitality and Club Med. Heny’s focus on continuous professional development positions her as a leader in the hospitality industry.

Experience

  • Rooms Division Manager

    PRE-OPENING INDIGO & HOLIDAY INN BINTAN (IHG) · 2023 — Present
    Oversee all operations within the Rooms Division, which includes Front Office, Housekeeping, Guest Services, and Recreation, while ensuring compliance with IHG brand standards. Develop training programs for staff across multiple departments, enabling skill enhancement and mentoring of potential leaders. Collaborate with Revenue Management and Sales to optimize inventory, occupancy, and pricing strategies. Analyze guest feedback through IHG HeartBeat surveys to implement service improvements. Promote collaboration between Front of House and Heart of House operations to enhance workplace culture.

  • Front Office Manager / Meetings & Events Manager

    THE ANMON RESORT BINTAN (THHG GROUP) · 2019 — 2023
    Managed all aspects of the Front Office, Guest Relations, and Activities teams, ensuring the seamless delivery of the 'Anmon Nomadic Experience' through efficient check-in/out processes. Developed a cross-training framework, facilitating staff transitions between Events and Front Desk roles to enhance workforce versatility. Oversaw logistics for corporate retreats and social events, ensuring effective coordination from arrival to guest services. Implemented strategies for proactive guest engagement and service enhancements based on feedback, improving overall guest satisfaction.

  • Front Desk Manager / FO Polyvalent / Meetings & Events Manager

    CLUB MED - Indonesia / Thailand / China · 2015 — 2019
    Progressed through various roles, transitioning from group events coordination to multi-skilled Front Office operations and achieving promotion to Front Desk Manager. Planned and executed large-scale events while driving upselling initiatives at the Front Office, including room upgrades and excursions. Maintained service excellence in both group event execution and daily operations by ensuring smooth arrival/departure processes and effective VIP management. Contributed to the resort's vibrant community atmosphere by leveraging guest feedback to enhance service delivery.

  • Sales Manager

    PRE-OPENING BISMA EIGHT UBUD · 2014 — 2015
    Developed and implemented pre-opening sales and marketing strategies aimed at establishing the luxury boutique property in the competitive Bali market. Cultivated strong relationships with global travel agents, DMCs, and corporate partners to secure significant corporate and leisure contracts.

  • Asst. Sales Manager

    BATAM VIEW BEACH RESORT · 2014 — 2014
    Focused on driving room and banquet revenue by identifying market trends and creating tailored corporate retreat packages. Managed key corporate accounts across Indonesia and Singapore, effectively meeting monthly sales KPIs through proactive engagement and networking strategies.

  • Deputy Front Of House Manager

    BALI SAFARI MARINE PARK- BALI THEATRE · 2010 — 2013
    Supervised daily front-of-house operations, encompassing ticketing, guest welcoming, and seating logistics for a high-capacity entertainment venue. Trained a frontline service team, ensuring high standards of hospitality and effectively resolving guest complaints and group booking issues.

  • Sales Planner

    PT. JOBSDB INDONESIA · 2009 — 2010
    Analyzed client hiring requirements to develop strategic recruitment advertising campaigns aimed at maximizing ROI for corporate accounts.

Skills & Expertise

ExcelHealthcareSales SupportCustomer ServiceSales

Education

  • SMK
    SMK Harapan Kita, Jakarta
  • Diploma
    Polythecnic Gunakarya