Herlinda S.

Herlinda S. is a detail-oriented and structured Administrative Professional with notable experience as a Call Center Officer at HaloBCA. Her role involved efficiently handling 50–70 customer calls daily, where she provided clear guidance on banking products and services, showcasing her proficiency in Customer Experience (CX) & Customer Support. Herlinda is skilled in CRM systems maintenance and customer data management, which ensured seamless interactions and follow-ups. She is recognized for her commitment to account security, routinely verifying customer identities to prevent fraudulent activities. Additionally, Herlinda played a crucial role in cross-selling financial products and consistently met company standards for Average Handling Time (AHT) and First Contact Resolution (FCR). Her academic foundation, marked by a Bachelor of Elementary School Teacher Education with a GPA of 3.83 from Satya Wacana Christian University, complements her professional expertise, contributing to her high operational efficiency and strong interdepartmental communication skills.