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Irene — Senior Microsoft Intune Specialist/Devops Engineer from Philippines

Irene

Senior Microsoft Intune Specialist/Devops Engineer

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Irene L. is an accomplished DevOps Engineer with over 18 years of experience in the IT services, consulting, and financial sectors across global operations. With proven technical ownership of enterprise monitoring and device management, she specializes in implementing and managing Microsoft Intune for cross-platform MDM/MAM, application deployment, and endpoint security, primarily in large-scale enterprise settings. Irene has consistently delivered expertise in PowerShell scripting for automation, vulnerability remediation, and patch management through both SCCM and ServiceNow-driven environments. Her roles at industry leaders including NRI Australia & New Zealand, CxLoyalty (a JP Morgan Chase company), and INTERTEK Inc. demonstrate her advanced capability in enterprise-grade IT infrastructure, SCOM administration, and process optimization, supporting managed services, end-user environments, and multiple high-profile client projects.

Experience

  • DevOps Engineer

    NRI Australia & New Zealand · 2025 — Present
    Acts as a Subject Matter Expert (SME) for SCOM, taking primary technical ownership and managing design, implementation, upgrades, troubleshooting, and optimization of enterprise monitoring solutions. Oversees administration and optimization of Kiwi Syslog Server for centralized log collection. Engaged in the ongoing implementation of the LOGIC MONITOR tool, which includes onboarding devices and configuring collectors.

  • Global End User Engineer

    CxLoyalty, a JP Morgan Chase Company · 2021 — 2025
    Administers Microsoft Intune for managing devices across various platforms. Facilitates zero-touch deployment and device provisioning through Windows Autopilot. Configures, deploys, and troubleshoots software applications for enterprise endpoints, utilizing MS Intune, Azure AD, PowerShell, and Aternity for unified endpoint management.

  • Global SCCM/SCOM Engineer

    INTERTEK Inc. · 2018 — 2021
    Ensures operational continuity and efficiency by managing device configuration and application deployments, conducting monthly and out-of-band patching for servers and workstations. Troubleshoots SCCM client issues and performs client remediations to maintain patch compliance. Implements and supports Microsoft SCOM and Windows Server infrastructure, focusing on enterprise-level monitoring and system security.

  • Project Manager

    PEOPLE4U INC. · 2018 — 2018
    Led projects for IT COE entity setup for Manulife Philippines, coordinating with project managers, vendors, and teams to ensure deliverables and enhance ITIL processes.

  • IT Operations / Technical Managed Services Lead

    PEOPLE4U INC. · 2017 — 2018
    Managed an offshore APAC team supporting the New Signature US client. Oversaw a client project focused on nurturing customer relationships and improving service delivery.

  • Team Lead (Monitoring and Release Team) and SCOM Consultant

    PEOPLE4U INC. · 2012 — 2017
    Directed daily infrastructure support for the client AMTRUST, supervising an offshore team to ensure quality and timely task completion and holding regular client meetings to report on progress. Served as an escalation point for unresolved issues, ensuring effective server maintenance and monitoring operational procedures.

  • Technical Consultant II

    Mannasoft Technology Corporation · 2011 — 2012
    Led comprehensive projects involving System Center Operations Manager, Project Server, and SharePoint deployment and configuration. Conducted ongoing support and consultancy, delivering technical updates and training sessions.

  • Technical Support Engineer

    Mannasoft Technology Corporation · 2008 — 2011
    Deployed and configured Microsoft Forefront suite and System Center Operations Manager. Performed installations, configurations, and maintenance of Windows client OS and Microsoft SQL Server for patch management.

  • IT System Support

    Atmel Company · 2007 — 2008
    Provided direct support for end-user computing issues, including hardware troubleshooting and software upgrades. Maintained and repaired IT equipment, supporting multiple operating systems and assisting in preventative measures for recurring issues.

Skills & Expertise

Performance ManagementCMSDevOps Engineer

Education

  • Bachelor of Science in Computer Engineering
    AMA Computer College · — — 2005