Irene A.
Mid-Level BPO Sales Development Specialist
Open to offersNew to PlatformAbout
Irene A. brings a decade of hands-on experience in the Business Process Outsourcing (BPO) sector, holding roles such as Customer Service Representative, Technical Service Representative, Sales Representative, and Sales Development Representative. She has managed outbound communications and lead qualification at Athena East, utilized Freshworks CRM and GoHighLevel CRM for customer and workflow optimization, and executed B2B sales initiatives at Newfold Digital focused on IT, tech, and online services. Her background includes financial software training at Executive Boutique, publishing consultancy at Author Solutions Philippines, and project development for the Department of Social Welfare and Development. Proficient in platforms such as Salesforce and Google Workspace, Irene A. excels in complex customer support, technical troubleshooting, and using CRM technologies across IT, financial, telecommunications, publishing, and government environments.
Experience
Sales Development Representative
Athena East · 2025 — 2026Managed outbound calls, emails, and follow-up communications to engage potential customers and facilitate their progression within the early stages of the sales pipeline. Qualified leads and arranged sales appointments to assist the sales team's revenue goals. Ensured customer data was accurate and organized using Freshworks CRM and GoHighLevel CRM. Developed and refined automated workflows in GoHighLevel CRM to enhance appointment scheduling, follow-up notifications, and overall lead management.Business Development Specialist
Newfold Digital · 2021 — 2025Operated as a B2B Sales Initiator and Closer within a U.S.-owned Business Process Outsourcing (BPO) firm in the IT and Tech sector, which maintains global operations. Directed outbound sales initiatives, managing the entire cycle from initial outreach to the conclusion of successful deals. Focused on business owners to effectively close sales on online solutions, including domain registration, website hosting, email hosting, website design, search engine optimization (SEO), and server solutions.Financial Software Trainer
Executive Boutique · 2021 — 2021Served as a Trainer for a U.S.-owned Business Process Outsourcing (BPO) company, delivering training on financial software that ranged from initial setup to understanding algorithms for effective use. Educated clients who acquired financial software from United Financial Freedom on effective strategies for optimizing debt repayment and enhancing wealth through savings.Publishing Consultant
Author Solutions Philippines, Inc. · 2019 — 2020Worked as a Sales Initiator and Closer for a U.S.-owned Business Process Outsourcing (BPO) publishing company that operates multiple imprints globally. Conducted outbound sales calls to promote publishing and marketing services to both first-time and established authors; facilitated manuscript publication to ensure visibility in various knowledge domains, and provided pathways to resources that improved authors’ book distribution strategies.Project Development II
Department of Social Welfare and Development · 2017 — 2019Collaborated with a Philippine government agency to support disadvantaged populations through the implementation of livelihood improvement projects, promotion of micro-enterprise development, and creation of employment opportunities.Retail Specialist II
JP Morgan Chase & Co. · 2014 — 2016Provided personalized service to Chase Bank clients with Checking and Savings accounts, addressing account-related inquiries, managing online banking questions to improve user experience, and diagnosing as well as resolving issues related to online transactions.Technical Support Representative
Convergys · 2013 — 2014Contributed to a U.S.-owned Business Process Outsourcing (BPO) firm focused on the Technology sector, with a specialization in Microsoft and Windows solutions. Offered comprehensive technical support for Windows OS and Microsoft applications, troubleshooting issues, improving user productivity, and enhancing customer satisfaction while promoting additional services.Customer Service Representative
Qualfon · 2013 — 2013Employed at a U.S.-owned Business Process Outsourcing (BPO) firm in the telecommunications industry, specifically working with prepaid network services and serving customers in the United States. Managed and resolved inquiries related to handset damage, which contributed to the overall enhancement of service quality for clients.
Skills & Expertise
Education
- Bachelor of Science in ForestryMindanao State University · 2009 — 2013