Irish M.
Junior IT Security Engineer
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Irish Mae V. is a seasoned IT Security Engineer with extensive experience at WikiTech Services Inc., where she specialized in security monitoring utilizing platforms like Grafana and Kibana. Her role involved investigating and documenting security incidents leveraging tools like Confluence and SharePoint. She possesses a comprehensive understanding of endpoint security and vulnerability management, implementing SIEM systems and antivirus/EDR solutions. Prior to this, Irish Mae excelled as an IT Helpdesk Team Leader at Vtime Tech Consulting Inc., where she led and coached support teams, managed escalations, and optimized helpdesk performance using JIRA and Trello. She has also worked as an IT Helpdesk Engineer at Skyluster Technology Inc., where she honed her skills in technical troubleshooting, ticket management, and basic networking. Her career is marked by her ability to enhance security protocols and lead technical teams across diverse technological environments.
Experience
IT Security Engineer
Wikit ech Services Inc. · 2022 — 2026Responsible for security monitoring of systems, networks, and alerts for suspicious activity using EKRAN SYSTEM, IMONITOR, WAZUH, GRAFANA, and KIBANA. Investigated, contained, and documented security incidents utilizing CONFLUENCE and SHAREPOINT. Engaged with security tools including SIEM, antivirus/EDR, firewalls, and vulnerability scanners. Conducted log analysis to detect unusual activity and performed threat detection for malware, phishing, and unauthorized access with TRELLIX, WINDOWS DEFENDER, INTIMESEC, THREAT SONAR, and VIRUS TOTAL. Managed vulnerabilities and access controls while ensuring compliance with security policies and standards such as NIST & ISO27001 Framework, alongside educating employees on cybersecurity best practices.IT Helpdesk Team Leader
Vtime Tech Consulting Inc. · 2021 — 2022Handled customer service issues while maintaining professionalism in communication. Led and coached helpdesk support staff. Managed escalations of complex or high-priority issues, coordinating with other teams. Monitored performance indicators like response and resolution times, ensuring SLA compliance and managing ticket backlog using JIRA and TRELLO. Distributed workloads effectively among team members and worked on improving workflows and processes. Conducted training and onboarding sessions for new team members, while collaborating with IT, Network, System Administration, HR, and other departments.IT Helpdesk Engineer
Skyluster Technology Inc. · 2018 — 2020Diagnosed and resolved basic hardware, software, and network issues through technical troubleshooting. Provided customer support via email, chat, or remote assistance. Managed ticket documentation, prioritization, updating, and closing processes using JIRA. Troubleshot basic networking issues related to connectivity, Wi-Fi, IP, and access. Assisted with account support, including password resets and basic user administration, while maintaining accurate records of solutions and support activities.
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