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Itumeleng M. — Mid-Level IT Specialist from South Africa

Itumeleng M.

Mid-Level IT Specialist

South Africa Less than 1 year
Open to offersNew to Platform
Languages
EnglishFrench
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About

Itumeleng M. is a seasoned IT Specialist with extensive expertise in desktop support, network administration, and web development. With a solid educational foundation in Information Technology, he has attained a BSc from PC Training and Business College, alongside a Higher Certificate in IT Support Services from Rosebank College. His career at EmpowerFS in Pretoria as an IT Desktop Support Engineer showcases his proficiency in technical support, managing user accounts, and web management with WordPress. His role involved using tools like Freshdesk and Atera for resolving helpdesk tickets and supporting a hybrid workforce through remote assistance technologies such as TeamViewer and AnyDesk. Previously at Ingwapele Technology, Itumeleng honed his skills in system optimization and server management, improving system speed and minimizing network downtime. His diversified technical journey also includes a Webmaster role at Coolerboxing Day, where he managed web development tasks using technologies like HTML, CSS, and JavaScript. Throughout his roles, he consistently employed network troubleshooting, system maintenance, and programming languages to enhance IT operations.

Experience

  • IT Desktop Support Engineer

    EmpowerFS · 2023 — Present
    Offer Level 1 and 2 technical support, addressing high volumes of helpdesk tickets through Freshdesk and Atera. Oversee user account management, permissions, and email configurations to facilitate access to corporate resources. Conduct network troubleshooting, manage system backups, and execute critical updates for improved security and stability. Update and administer the company website via WordPress, ensuring accuracy of content and functionality. Provide remote support using TeamViewer and AnyDesk for a hybrid workforce and maintain telecom systems (Telviva, FatBougie Clouds) to assist call center operations.

  • IT Technician

    Ingwapele Technology · 2017 — 2022
    Diagnose and enhance system hardware and software performance. Perform preventive maintenance on PCs, mobile devices, and network infrastructure to reduce downtime. Oversee server room operations, wireless networks, and essential server infrastructure. Configure audio-visual equipment for video conferences and assist in network troubleshooting, backup processes, and system updates. Support ticketing system management and generate technical reports for the IT manager.

  • Event Coordinator / Webmaster

    Coolerboxing Day · 2014 — 2022
    Design, develop, and maintain the company website using WordPress to ensure a functional online presence. Identify and resolve bugs on the website for improved reliability and user experience. Collaborate with the IT team for website testing prior to deployment of new features. Manage content updates, including text, images, and videos per management requests.

  • Web Developer / Logistics Admin

    Elie Tech · 2018 — 2018
    Develop responsive websites using front-end technologies such as HTML, CSS, JavaScript, and jQuery. Debug and fix issues on existing websites to enhance performance. Employ back-end technologies PHP and SQL for troubleshooting server-side functions. Create tutorials for website maintenance and security to aid in end-user training.

  • Assistant ICT Manager

    Battalions Corp · 2015 — 2017
    Collaborate with the Senior Manager on regular network and data security audits. Oversee the deployment of network, server, and system updates to ensure environments are secure. Develop IT policies and standardized procedures for organizational efficiency. Design and deliver training programs for enhancing non-technical staff's digital skills. Provide line support via Freshdesk for user hardware and software queries and contribute to IT budget planning while preparing audit reports related to asset management and repairs.

Skills & Expertise

FreshdeskVirtual Project AssistantLanding Page DesignerCRMIT Project ManagerSystem AdministrationEmail ManagementIT and NetworkingHelpdeskEmail SupportData AnalystSourcing SpecialistWeb DeveloperDatabase Administration

Education

  • Higher Certificate in IT Support Services
    Rosebank College · — — 2016
  • BSc Information Technology
    PC Training and Business College · 2011 — 2014
  • Higher Certificate in Business Practices and Principles
    Varsity College · — — 2010