Ivy J.

Ivy J. is a detail-oriented and highly organized professional with over three years of experience as a Virtual Assistant and customer service representative. Located in Baguio City, Philippines, she has proven her ability to manage client communication, follow structured processes, and maintain accurate records, even in high-pressure environments. At Probe CX, she handled 50–80+ customer interactions daily via phone, email, and chat, ensuring accuracy and professionalism. Ivy holds a Bachelor of Science in Business Administration with a major in Marketing Management and is a Licensed Professional Teacher. She is highly adept with Google Workspace, Microsoft Office, and tools like Canva. Known for her proficiency in Customer Support and Data Entry, she is well-prepared to work U.S. business hours and committed to long-term remote work. Ivy also completed significant training, including 600 hours with Globe International Distributor Center Inc., enhancing her professional acumen in virtual assistance and customer relations.