iwan B.
Senior Logistics Operations Specialist
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EnglishIndonesian
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About
Iwan B. is a seasoned Strategic Logistics Operations Expert with over 17 years of experience in optimizing supply chain environments and enhancing e-commerce fulfillment. He has a proven track record in Reverse Logistics, ERP implementation, and 3PL management to drive operational excellence. His expertise lies in auditing manual workflows to implement scalable automation, ensuring high-accuracy inventory data synchronization. At PT Kuehne Nagel Indonesia, he optimized reverse logistics and RMA workflows, aligning with global 3PL management standards. As a Technical Product Analyst with PT Duta Amanah Insani, he resolved RMA and order transmission errors. His role as a System & Process Engineer at PT Forecastle Indonesia involved collaborating with executive teams to define ERP system goals. Iwan's educational background includes a Bachelor of Informatic Engineering. His skills include supply chain analysis, technical troubleshooting, and system implementation, augmented by certifications in Scrum, Project Management, and SQL for Data Analysis.
Experience
National Air Logistics Operation Optimization Expert
PT KUEHNE NAGEL INDONESIA · 2024 — 2025Optimized reverse logistics and RMA workflows in air logistics operations, ensuring alignment with global 3PL management standards. Managed supply chain analysis aimed at achieving optimization targets for logistics operations. Implemented automation and high-level system utilization to reduce manual processes. Conducted audits of operational team processes to address business and customer challenges through integrated systems and enhancements in warehouse management.National Air Logistics System Specialist
PT KUEHNE NAGEL INDONESIA · 2023 — 2024Employed critical thinking to address complex logistics data challenges and assess automated solutions for inventory planning. Monitored system utilization and enacted automation to enhance customs compliance and data accuracy. Facilitated end-user system training for e-commerce fulfillment and RMA workflow navigation. Collaborated with global support teams to resolve ERP synchronization issues across internal systems and external 3PL partners.Technical Product Analyst
PT DUTA AMANAH INSANI (LAZADA LOGISTICS) · 2022 — 2023Conducted troubleshooting and technical analysis on e-commerce fulfillment platforms to rectify RMA and order transmission errors. Collaborated with quality assurance to audit product defects and implement solutions for improved inventory data accuracy. Identified issues in the reverse logistics pipeline and escalated technical details for swift resolution. Managed bugs and errors on newly released fulfillment software to optimize customer experience.System & Process Engineer
PT FORECASTLE INDONESIA · 2020 — 2022Oversaw supply chain analysis and business reporting to support warehouse management and inventory planning strategies. Worked with executive teams to outline ERP system goals for better B2B and B2C logistics operations. Negotiated contracts with ERP consultants and vendors to establish SLAs for 3PL management performance. Executed technical process improvements to optimize resources and comply with customs regulations in the international supply chain.Project Coordinator
PT ELECTRONIC DATA INTERCHANGE INDONESIA · 2018 — 2020Led multiple projects from initiation to delivery while prioritizing reverse logistics and managing 3PL coordination tasks. Monitored deliverables and addressed conflicts to enhance order transmission efficiency between systems. Documented EDI mapping and system configurations for compliance and data accuracy in logistics operations. Negotiated with vendors and contractors to establish SLAs for fulfillment standards in B2B and B2C operations.Project Control
PT CHINA COMSERVICE INDONESIA · 2018 — 2018Oversaw project plans focusing on resource management and staffing to adhere to strict schedules for consumer electronics deployment. Monitored team performance to address delays and ensured inventory data accuracy was maintained. Conducted audits for deliverables to ensure compliance with specifications before final submissions. Regularly reported on technical issues and budget progress to enhance logistics resource allocation.Project Control
PT GCI INDONESIA · 2017 — 2017Managed project plans and resource allocation to meet stringent schedules for logistics equipment maintenance. Maintained clear communication through updates to satisfy customer expectations regarding reverse logistics and repair timelines. Monitored budgets and progression of projects, providing management with reports to ensure optimal operational spending. Analyzed complex technical issues and applied data-driven solutions to uphold project timelines.Operation & Maintenance Engineer
PT GCI INDONESIA · 2009 — 2016Managed requirements for operability during upgrades and new equipment installations in consumer electronics. Diagnosed and addressed equipment issues, implementing rapid repair strategies to minimize disruptions. Developed maintenance procedures aimed at maximizing service uptime and ensuring high-quality customer experiences during on-site assistance. Updated operations and maintenance manuals to reflect hardware and software assets in the supply chain.Junior Technical Support Engineer
PT ZTE INDONESIA · 2007 — 2009Performed technical analysis on equipment installations, ensuring compliance with operating specifications and standards. Tested and monitored the functionality of newly installed systems for operational readiness. Diagnosed hardware issues and resolved technical problems to maintain logistics continuity. Provided support during operational transitions to uphold quality infrastructure for consumer electronics.
Skills & Expertise
Education
- Bachelor of Informatic Engineering in Informatic EngineeringSTTTELKOM · — — 2006
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