Jackielyn F.
Mid-Level Knowledge Management Associate
Open to offersNew to PlatformAbout
Jackie F. is a multifaceted professional with experience spanning several key roles in the creative and marketing sectors. As the Creative Director at SkillsHot Labs Inc. from 2013 to 2017, she spearheaded the conceptualization and execution of the company's flagship mobile game, overseeing a team of designers and managing content creation for game updates. Her expertise in Copywriting extended to multiple game promotions and branding tasks, while she effectively led social media marketing and events coordination. After co-founding LaunchPrints PH, she served as Head of Marketing, crafting digital content and managing customer support. During her tenure at AffinityX, Jackie enhanced client visibility through SEO-optimized web content and managed communications. Currently, with Royal Caribbean Group as a Knowledge Management Associate Producer, she contributes significantly to knowledge management processes and internal communications. Jackie's educational background includes a Bachelor of Arts in Information Design and a Bachelor of Science in Management, both from Ateneo De Manila University.
Experience
Knowledge Management Associate Producer
ROYAL CARIBBEAN GROUP · 2021 — PresentConducts monthly reporting for the Knowledge Desk Manila Team and collaborates on weekly progress reports related to the new KMS platform. Responsible for selecting and processing hiring applicants for the team in Manila. Trains new team members on various processes, updates articles on the Knowledge Desk, and collaborates with stakeholders to ensure the publication of accurate information. Creates internal communications for contact centers.Senior Associate Copywriter
AFFINITYX · 2019 — 2021Composed copy and SEO tags for client websites, and authored articles aimed at link building. Managed order validation from offshore partners, maintained communication with clients, and supported the team lead by assisting in the preparation of monthly reports as the team point of contact.Co-Founder, Head of Marketing
LAUNCHPRINTS PH · 2018 — 2018Developed website content and designed materials for social media. Created and monitored active Facebook ad campaigns and contests. Provided customer support for the website and Facebook page.Creative Director, Marketing Manager, Copywriter, Events Coordinator
SKILLSHOT LABS INC. · 2013 — 2017Directed and wrote for the company's flagship mobile game while conceptualizing and planning its development. Managed a team of designers for the game, overseeing work distribution, planning, scheduling, and content creation for updates. Ensured quality control of game assets and promotional materials, and contributed as a copywriter for games and promotions. Brainstormed game concepts, mechanics, and branding strategies. Handled social media marketing and promotions, maintained an online community for the flagship game, produced game merchandise, and organized company events and convention appearances. Designed graphics for branding and promotional purposes.
Skills & Expertise
Education
- Bachelor of Arts, Major in Information DesignAteneo De Manila University · — — 2013
- Bachelor of Science, Major in ManagementAteneo De Manila University · — — 2012