Jacob F.
Mid-Level Technical Specialist and Full-Stack Developer
Open to offersNew to PlatformAbout
Jake F. is a dedicated and skilled Technical Specialist with a rich background in software development and electronic systems troubleshooting, honed through his diverse roles across various industries. As a USMC Avionics veteran, Jake has expertly supervised maintenance on complex avionics systems, ensuring maximum operational readiness. He leveraged his problem-solving abilities as a CRM & Sales Operations Specialist at Pro Caliber Motorsports, where he managed high-volume sales pipelines and implemented sales strategies to enhance customer experiences. At The Auto Spa Detailing and The Beat, his autonomous leadership shone through, orchestrating both operations management and the development of an AI-powered CRM platform, showcasing his prowess in full-stack logic architecture and API integration. Jake has consistently excelled in fast-paced environments, using his diagnostic skills to navigate technical challenges and optimize process efficiencies in his remote and on-site projects.
Experience
Owner Operator
The Auto Spa Detailing · 2023 — 2026Led customer acquisition and support operations to enhance business efficiency. Managed resource allocation, operating budgets, and vendor relationships to optimize cost-effectiveness. Acquired and maintained consumer and fleet accounts. Applied effective time management for job efficiency and customer satisfaction. Prepared daily, monthly, and annual reports for accurate bookkeeping. Independently handled end-to-end business operations, utilizing digital CRM tools to track customer pipelines and resolve account issues.Lead Hard Surfaces Installer
TCS Contract Inc. · 2019 — 2023Performed high-precision installations of premium countertops, consistently meeting client quality standards. Worked closely with fabrication and pre-fabrication departments to promptly address issues. Developed efficient on-site problem-solving solutions for installation challenges. Diagnosed and managed complex logistical and structural anomalies under strict deadlines. Reported operational issues and suggested immediate solutions to supervisors. Maintained service quality to uphold company standards and enforced safety protocols for a secure working environment.CRM & Sales Operations Specialist
Pro Caliber Motorsports · 2016 — 2019Conducted needs-discovery consultations to align client requirements with suitable product solutions. Engaged with warm leads generated by the internal CRM to drive sales. Managed a high-volume pipeline through internal CRM systems, providing virtual client support and coordinating asynchronous updates across distributed partners. Established strong interdepartmental relationships to facilitate successful sales initiatives. Introduced effective sales strategies to improve customer experiences and enhance overall revenue.Logistics Operations & Account Specialist
Total Quality Logistics (TQL) · 2014 — 2016Managed a book of business acquired through both cold and warm sales calls. Directly communicated with freight company dispatchers and drivers to relay transportation updates. Collaborated with team members to maintain a professional work environment. Identified and resolved transportation issues for customers, sourcing cost-effective solutions for consumer goods. Utilized problem-solving skills to enhance transportation processes.Electrical Systems Grounding Tester
R&W Engineering · 2013 — 2014Coordinated with cellular service providers for access to work sites to facilitate equipment upgrades. Conducted ground testing to ensure electrical system capacity met power requirements. Created detailed reports on ground testing findings to assist in cost-effective project planning. Worked collaboratively with team members to implement upgrade projects efficiently. Analyzed project timelines and budgets to ensure successful completion while communicating effectively with stakeholders.Avionics Technician
USMC · 2009 — 2013Carried out daily, monthly, and annual maintenance tasks on avionics systems. Trained and supervised junior technicians on repair methods and system/component isolation. Maintained detailed digital technical documentation and repair logs to ensure alignment and operational readiness. Ensured accountability of tools before, during, and after jobs to safeguard personnel and aircraft. Diagnosed and repaired complex avionics systems to maximize operational readiness while collaborating with team members to complete maintenance tasks effectively.