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Jacqueline E. — Senior Executive Assistant from Philippines

Jacqueline E.

Senior Executive Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jacqueline E. is a seasoned Executive Assistant and Operations Support professional, bringing over seven years of expertise to the table. With a systems-driven, commercially minded approach, she excels in managing complex operations, executive scheduling, and cross-geographic team coordination. Her extensive background includes roles as an Executive Virtual Assistant and Operations Manager at Concentrix, where she served as the primary Client Point of Contact (POC), managing daily communications and strategic alignments. Jacqueline is adept at process workflow optimization and has spearheaded multi-faceted projects using tools like ClickUp and Asana. A proven leader, she has directed cross-functional teams, developed comprehensive training SOPs, and spearheaded service recovery initiatives to enhance client satisfaction. Her technical skills extend to Google Workspace, MS Office 365, and AI Tools, underscoring her capabilities in enhancing operational efficiency and maintaining high organizational standards.

Experience

  • Executive Virtual Assistant | Founder Support (Project-Based)

    null · 2026 — 2026
    Oversaw the executive inbox and calendar, managed vendor interactions, and prioritized operational workflows. Coordinated vendor relationships, negotiated delivery timelines, and served as the primary point of contact for inventory and logistics. Employed ClickUp and Asana to monitor project milestones and ensure timely material delivery. Drafted standard operating procedures to improve onboarding and operational efficiency.

  • Client Support | Operations Manager

    Concentrix · 2022 — 2025
    Acted as the primary point of contact for clients, managing operational communications and program health. Organized and implemented logistics for client visits and executive events, handling schedules and hospitality. Oversaw daily operations, directing cross-functional teams in a high-volume service environment. Created training SOPs and performance metrics to support service delivery. Initiated service recovery strategies to engage dissatisfied clients positively. Utilized digital project management tools for tracking milestones and reporting.

  • Senior Team Leader

    Concentrix · 2021 — 2022
    Led customer service initiatives, focusing on key performance indicators to enhance overall customer satisfaction. Conducted weekly performance calls with clients, presenting analyses and improvement action plans. Developed strategic improvements to boost customer experience and first-contact resolution.

  • Team Leader

    Concentrix · 2018 — 2021
    Managed a team of over 40 customer support representatives, ensuring high operational standards and adherence to metrics. Maintained detailed shift schedules and operational logs for 24/7 coverage. Engaged in daily metric tracking and provided coaching to sustain team productivity and service quality. Addressed escalated customer concerns and operational challenges to ensure quick resolutions.

  • Subject Matter Expert / Technical Support Escalations

    Concentrix · 2015 — 2018
    Provided high-level technical troubleshooting for software, cloud, and CRM issues. Kept organized documentation of technical processes and customer logs within the company CRM. Achieved a personal issue-resolution rate of 92%, consistently ranking among the top performers in the department.

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