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Jaelen L. — Junior Virtual Assistant from Philippines

Jaelen L.

Junior Virtual Assistant

Philippines 2-3 years 7 USD per hour
Actively lookingNew to Platform
Languages
EnglishTagalog
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About

Jaelen A. is a seasoned Virtual Assistant with over two years of remote work experience across various industries such as real estate, insurance, and financial services. She has honed her skills in cold calling, CRM management, and appointment setting while working with organizations like VA4REI, The VA Hub, and Intelus Agency. Her responsibilities included conducting high-volume outbound calls, lead generation, and managing client relationships through CRM platforms like Podio, Salesforce, and HubSpot. She excels in administrative support, ensuring efficient calendar and email management, and maintaining organized systems. Additionally, Jaelen has a strong background from her tenure in the BPO sector at EXL Service, where she handled inbound and outbound communications for car and home property insurance. She holds a Bachelor of Science in Computer Science from President Ramon Magsaysay State University and is proficient with tools like Microsoft 365, Google Workspace, and QuickBooks.

Experience

  • Virtual Assistant – Cold Calling/ Appointment Setter

    VA4REI · 2025 — 2026
    Specialized in cold calling and appointment setting for real estate investors, conducted high-volume outbound calls to property owners, identified motivated sellers, qualified leads, and managed accurate records in CRM platforms such as Podio, Salesforce, HubSpot, and GoHighLevel. Organized leads by priority and urgency, coordinated with acquisition managers to schedule appointments using tools like Calendly, Google Calendar, and Microsoft Outlook, and ensured timely follow-ups and appointment confirmations.

  • General Virtual Assistant / Cold Calling/ Appointment Setter (Insurance Account)

    The VA Hub · 2024 — 2025
    Provided virtual assistance and sales support for insurance accounts by handling cold calling, lead generation, appointment setting, and customer follow-ups. Supported clients with CRM management and market research, maintained organized client records, and helped improve sales efficiency and communication.

  • Virtual Assistant – Cold Calling/ Appointment Setter

    Intelus Agency · 2023 — 2024
    Delivered administrative support and lead generation for real estate professionals, managed client records, organized schedules, and maintained accurate information within CRM systems. Assisted with client communication and follow-up tasks to strengthen customer relationships and enhance productivity.

  • BPO - Customer Service (Car Insurance and Home Property Insurance)

    EXL SERVICE · 2022 — 2023
    Managed inbound and outbound calls related to sales transactions and customer inquiries, addressed account updates, cancellations, and payment follow-ups while ensuring a timely and professional approach to client concerns. Maintained accurate documentation of customer interactions and supported lead generation efforts to meet team sales goals.