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Jaimee K. — Senior B2B Sales and Customer Service Specialist from Philippines

Jaimee K.

Senior B2B Sales and Customer Service Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Glenn R. is an experienced Operations Manager in the BPO industry, bringing over nine years of expertise in sales and customer service roles across telecommunications and technology domains. At Asurion and T-Mobile for Business, Glenn R. specialized in B2B sales, consistently exceeding KPIs through outbound calling, lead generation, and business account management. Their background includes handling technical support and upselling at Asurion, as well as leading performance-focused teams and driving quality assurance for DoorDash at Teletech. Glenn R. excels in objection handling and closing within fast-paced environments, blending technical and sales acumen to achieve strong results for clients and employers alike.

Experience

  • B2B Sales Representative

    iQor · 2025 — Present
    Managed outbound B2B sales for T-Mobile Business accounts, reaching out to business owners and decision-makers to present telecom solutions, close new lines, process upgrades, and discuss business plans. Oversaw business account management and contract discussions while building rapport, addressing objections, and consistently meeting stated sales targets and KPIs.
  • Technical Support Expert – Sales

    Asurion · 2024 — 2025
    Provided technical support to Verizon customers by resolving device, network, and service issues and offering protection plans as well as value-added services. Focused on delivering high customer satisfaction during sales-related support interactions.
  • Operations Team Lead

    Teletech · 2021 — 2024
    Supervised and coached a team of agents servicing DoorDash, conducted performance reviews and one-on-one coaching sessions, and supported efforts to improve both conversion rates and quality scores.
  • Quality Assurance Analyst

    Teletech · 2021 — 2021
    Monitored agent calls for DoorDash to ensure alignment with quality standards and provided targeted feedback and coaching to enhance performance.
  • Customer Service Representative

    Teletech · 2017 — 2018
    Addressed billing, technical, and account-related inquiries for T-Mobile customers and delivered customer service focused on effective issue resolution.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    Colegio De San Pedro · 2014 — 2016