Jamel C.
Mid-Level Virtual Assistant Product Research Analyst
Open to offersNew to PlatformAbout
Jamel T. has demonstrated significant expertise as a Virtual Assistant, wielding skills that span across various realms such as product research, sales administration, and customer service. In his role as a Product Research Analyst at Why Unified Corp., he excelled in market assessments and thorough research on e-commerce platforms, ensuring product compliance and eligibility for sale. His tenure as a Sales Administrator at Glenn Cleaning & Support Services honed his ability in B2B lead qualification through outbound calls and CRM management. As a Customer Service Representative for LawnStarter/LawnLove, Jamel managed customer inquiries and maintained meticulous records on Zendesk. Earlier, his role as a Customer Account Executive at Concentrix Phil. saw him elevated to Subject Matter Expert, where he contributed to operational performance tracking and agent feedback. He is proficient in English communication and adept with MS Office tools, showcasing a keen ability to work under pressure and adapt to client needs in diverse environments.
Experience
Product Research Analyst
Why Unified Corp. · 2024 — 2025Executed detailed market assessments to evaluate product eligibility for sale. Communicated findings to other teams to verify compliance and finalize product listings. Conducted product research on e-commerce platforms such as Sam’s Club in adherence to client guidelines.Sales Administrator
Glenn Cleaning & Support Services · 2024 — 2024Performed lead qualification for B2B opportunities through outbound calls and online research. Updated and verified CRM lead information. Scheduled appointments for potential clients interested in quotes. Handled outbound emails to leads inquiring about the company's services.Customer Service Representative
LawnStarter/LawnLove · 2022 — 2023Responded to customer and provider inquiries and complaints via phone and email. Maintained customer records and tracked interactions using Zendesk. Assisted customers in selecting service offers and addressed service-related questions while meeting monthly KPI goals.Beta Agent
Agents Only PH · 2021 — 2022Managed inbound orders received over the phone. Monitored the ordering system for potential errors while meeting account KPIs.Freelance Email Support
1840 & Company · 2021 — 2021Utilized Zendesk to respond to tickets and communicated with the team via Slack. Addressed customer queries promptly and accurately through email, identified needs, and assisted customers in utilizing specific features while analyzing and reporting product issues.Loan Originator
ARB Facilities · 2020 — 2021Delivered seamless customer service to clients inquiring about loan applications and statuses. Answered questions regarding necessary loan documents and provided estimated loan amounts based on clients' monthly incomes.Subject Matter Expert
Concentrix Phil. · 2014 — 2020Managed supervisory calls and investigated client escalations through call listening. Provided feedback to agents to rectify errors, tracked operational performance, and completed ad-hoc tasks assigned by senior management. Aided in the maintenance of policy documents and supported the implementation of new processes.Customer Account Executive Representative
Concentrix Phil. · 2012 — 2014Handled customer calls regarding issues with cable TV, internet, and telephone services. Assisted clients with billing concerns and upsold products to customers interested in adding new services.Customer Service Representative
Transcom, Philippines · 2011 — 2012Received phone orders and assisted customers with billing inquiries related to cable TV issues.Customer Service Representative
Panasiatic, Philippines · 2011 — 2011Handled customer calls addressing phone-related issues. Supported account setup, plan modifications, and billing inquiries, while troubleshooting device connectivity and activation issues. Escalated complex matters to higher support levels when necessary.Intern Floor Coordinator / Real-Time Analyst
Concentrix Phil.Performed real-time monitoring of agents to ensure adherence to schedules. Developed plans and implemented schedules effectively while using over and under rules to minimize discrepancies between actual and forecasted arrival patterns. Generated daily, weekly, and monthly workforce management reports.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementLa Consolacion College Bacolod City