James R.
Junior Customer Service Representative
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About
James R. is a proficient customer support professional with over three years of experience in high-volume BPO environments. He has honed his expertise in delivering exceptional customer service across organizations like Conduent and Continuum Global Solutions, effectively managing inbound calls, resolving billing issues, and providing technical support while adhering to quality service standards. James is skilled in sustaining customer satisfaction through problem-solving, effective communication, and maintaining professionalism. His background in the aviation sector, with a degree in Aircraft Maintenance Technology from the Philippine State College of Aeronautics, further complements his skills. He brings a meticulous approach to handling complex customer inquiries and a dedication to enhancing client experiences.
Experience
Service crew
Jollibee ParkmallManaged a significant volume of inbound customer calls while ensuring adherence to quality service standards. Assisted customers with various account-related issues and service inquiries. Engaged in ongoing training sessions to enhance performance and expand product knowledge.Inbound Customer Service Representative
Continuum Global SolutionsProvided technical support and billing assistance for customer accounts through inbound service. Addressed customer issues with effective troubleshooting and communicated solutions clearly. Managed billing escalations and account inquiries, ensuring timely resolution and accurate information. Enhanced customer satisfaction through active listening and a solution-oriented approach.Ground Handling Staff
1Aviation Groundhandling Solution IncInvolved in ground handling operations, including passenger assistance and ramp operations. Participated in baggage handling, warehousing, and in-flight catering. Contributed to operations across 34-36 locations nationwide, including major hubs such as Manila, Cebu, Clark, and Kalibo.
Skills & Expertise
Education
- Bachelor of Science in Aircraft Maintenance TechnologyPhilippine State College of Aeronautics · 2018 — 2022
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