James L.
Mid-Level Social Media Virtual Assistant and Multimedia Specialist
Open to offersNew to PlatformAbout
James L. is an experienced Social Media Virtual Assistant and Multimedia Specialist from Puerto Princesa, Palawan, Philippines, with over six years in content creation, graphic design, and customer support. He adeptly crafts content calendars, promotional graphics, and short-form videos for small business clients. James is skilled in tools such as Canva, Adobe Photoshop, CapCut, and IbisPaint and has a proven track record in maintaining brand-aligned social channels. In his role as a Social Media Manager, he expanded audience engagement for clients in the clothing and coffee industries. Additionally, his experience in healthcare logistics and security sales highlights his ability in customer interaction, particularly in high-volume environments. As a medication delivery dispatcher for Optum, he coordinated time-sensitive deliveries, and with Norton and LifeLock, he excelled in technical support and customer retention. His proficiency in CRM Management and conflict resolution further underscores his diverse abilities.
Why hire me
I bring a mix of creative and VA experience from social media and graphic design to customer service and appointment setting. I learn quickly, adapt easily, and I’m not afraid to take on new tasks. Give me the opportunity, and I’ll make the most of it.
Experience
Medication Delivery Dispatcher
Optum · 2023 — 2024Coordinated and dispatched time-sensitive medication deliveries, ensuring accuracy in patient information, addresses, and orders. Scheduled delivery routes and monitored driver availability along with real-time delivery status. Communicated directly with pharmacies, drivers, and patients to confirm delivery details and resolve scheduling issues, partnering with dispatch teams and healthcare staff to manage urgent orders. Provided updates on delivery status and addressed patient concerns to uphold service quality.Appointment Setter
Staffsphere Garage Door Service · 2022 — 2023Handled both inbound and outbound calls related to garage door repairs, installations, and maintenance, transforming inquiries into scheduled appointments. Provided clear explanations of labor charges, service fees, and repair options to facilitate informed customer decisions. Effectively resolved pricing and scheduling objections while focusing on a professional, customer-first experience. Coordinated technician availability according to customer preferences to enhance scheduling efficiency.Social Media Manager
Clothing Master & Coffee Hub · 2023 — 2023Created social media graphics and promotional posters for Facebook and Instagram, upholding consistent brand identity across two client accounts using Canva and Adobe Photoshop. Edited short-form content like Facebook Reels with CapCut to promote seasonal offers and product launches. Developed and implemented a content calendar that enhanced audience engagement and page visibility, while crafting captions and researching hashtags to align with each brand's marketing objectives. Maintained a steady posting schedule across both business pages.Inbound Sales Representative
Norton and LifeLock · 2018 — 2020Managed inbound customer inquiries regarding software subscriptions and identity theft protection services. Identified opportunities for upselling and cross-selling that contributed to increased product adoption. Assisted customers with account management, technical troubleshooting, and inquiries related to malware removal and device optimization, while consistently meeting or exceeding monthly performance and sales objectives.
Skills & Expertise
Education
- Bachelor of Secondary Education, Major in EnglishPalawan State University, Quezon Campus · 2018 — 2023