Jane L.

Proven Leadership & Operations You bring a strong track record of managing high-volume operations, leading staff, and maintaining strict service standards in fast-paced environments. You are highly reliable, organized, and skilled at problem-solving under pressure. Exceptional Customer Service With extensive customer-facing and managerial experience, you excel at building rapport, handling high-stakes inquiries, and resolving client concerns with empathy and professionalism to deliver a high-quality experience. Multilingual Communication Your active learning and development in French, alongside clear English communication skills, position you well to connect with diverse client bases and navigate multi-cultural settings effectively. Adaptable & Growth-Minded You are a proactive, quick learner who embraces continuous growth—whether mastering new skills, adapting to fresh team dynamics, or transitioning across operational roles with a positive, solution-focused mindset.

• Food Service Supervisor

  Laprairie Food Services LTD-McDonald’s · 2024 — Present
  Developed and improved operational processes to reliably meet production deadlines and service requirements. Managed the kitchen hierarchy to ensure accurate food portioning and preparation. Delivered hands-on training for staff on safety, hygiene, and specific station responsibilities. Performed regular quality audits of food service to maintain brand standards and compliance with health regulations. Served as the main contact for guest resolution, assuring high levels of customer satisfaction.

• First Line Dining Supervisor

  Triple J Saipan, Inc. · 2022 — 2023
  Oversaw daily catering operations to ensure smooth execution and maintain high food quality and presentation standards. Managed inventory levels, conducted frequent audits, and facilitated the efficient dispatch of supplies and equipment. Maintained organized filing systems and performed key administrative tasks to support departmental workflows. Supervised cafeteria operations and provided direct assistance during peak service times while ensuring adherence to health and safety guidelines.

• Operations Manager

  Bigtime Empire Corp. · 2021 — 2022
  Oversaw overall brand operations and business development efforts. Guided the HR department in identifying, recruiting, and retaining top talent for critical organizational roles. Fostered strong relationships with senior stakeholders to incorporate their needs into the operational strategy. Managed comprehensive budgeting, financial reporting, and auditing to ensure transparency and sustainability. Ensured meticulous monitoring and document management to achieve 100% compliance with legal and industry standards.

• Bachelor’s Degree in Commercial Science Major in Management

  Jose Rizal University · 2004 — 2008
• High School Diploma

  West Rembo Elem. School · 1996 — 2000