Janelle P.

Generated leads through strategic lead magnets, including landing pages and downloadable PDFs. Built and managed sales funnels for guiding prospects through conversion. Resolved technical issues within funnel systems and marketing automations. Executed email marketing campaigns, incorporating scheduling, A/B testing, and automation tools. Organized CRM databases by tagging leads, updating sales pipelines, and managing contact lists. Scheduled and published social media content to enhance engagement and attract leads. Designed digital sales collateral, such as promotional graphics and course materials. Optimized landing pages and websites to enhance lead conversion rates and improve user experience. Facilitated client communication through email and phone. Handled online booking systems and coordinated sales consultations and follow-up meetings. Managed data entry and file organization related to leads and sales activities. Ensured timely responses and follow-ups with potential clients through inbox management.

Managed inbound and outbound calls in a customer support capacity, assisting with government document applications such as passport, SSN replacement cards, TSA, and birth certificates. Addressed customer concerns and collaborated with other departments to resolve issues. Tracked customer applications and provided updates on their status.

Handled inbound calls regarding medication refills and created member accounts for mail-order services. Requested prescriptions and prior authorizations from doctors’ offices, coordinating with other departments for approval requests. Processed payments and checked invoices while managing different payment modes. Provided explanations regarding insurance coverage, addressing customer inquiries effectively.

Assisted customers in a friendly and courteous manner while scanning goods and ensuring accurate pricing. Managed customer transactions using cash registers and collected payments in cash or credit.