Jannsen A.

I am a proactive and detail-oriented Virtual Assistant with experience in administrative support, customer service, sales and marketing coordination, and remote operations. Skilled in managing schedules, inboxes, reports, client communication, and workflow organisation in fast-paced environments. Known for strong attention to detail, reliability, adaptability, and the ability to support teams efficiently while working independently.

• VA - Office Administrator

  R-Value Insulation Co. (formerly ASNI Ltd. New Zealand) �� 2025 — 2026
  Provided administrative support by managing schedules, documentation, and compliance while coordinating project progress with site teams. Handled client and supplier inquiries, streamlined coordination, and fostered relationships to ensure smooth operations. Oversaw project documentation, purchase orders, invoices, and compliance files to facilitate project delivery. Reviewed supplier invoices for pricing accuracy and carried out associated finance tasks. Contributed to marketing through CRM management, customer feedback, and content creation across digital channels. Maintained lead databases and verified contact information for lead generation. Analyzed pricing data for cost efficiency and market competitiveness. Managed payroll support and implemented training programs while maintaining employee records. Conducted

• General VA (Marketing & Social Media Manager / HR Staff)

  MAHG Corporation · 2024 — 2025
  Executed social media marketing campaigns across platforms such as Facebook and Instagram to align with business objectives. Created branded content including brochures and flyers to ensure a consistent visual identity. Developed marketing visuals and edited multimedia for increased audience engagement. Managed customer inquiries on Facebook, ensuring timely responses to maintain positive communication. Supported HR functions by sourcing candidates through digital platforms to aid recruitment efforts.

• Executive Support Analyst

  Accenture Philippines (ANZ - Dayshift team) · 2023 — 2024
  Handled requests from ANZ Managing Directors via Shared Mailbox and ServiceNow, ensuring efficient workflow and timely resolution of inquiries. Organized office room bookings, meetings, travel arrangements, and itineraries to support executives. Conducted research and data gathering for decision-making and operational needs. Maintained compliance by ensuring accurate documentation and secure filing of sensitive information. Coordinated meetings, client appointments, and virtual discussions to facilitate stakeholder engagement. Processed travel expenses and managed related administrative tasks. Oversaw high-volume email correspondence, triaged requests, and supported ad hoc operational tasks.

• Customer Support Executive

  VNG Corporation (ZingPlay International) · 2019 — 2023
  Delivered customer support for game-related inquiries, ensuring accurate record-keeping of interactions. Contributed to sales initiatives through upselling during livestreams and social media engagements. Managed social media accounts for Zingplay, creating and posting marketing content while engaging the community. Collaborated with various teams to support new game features and promotional campaigns.

• Administrative Assistant

  Proexcel Property Managers Inc. · 2018 — 2019
  Processed customer transactions and provided efficient customer service, contributing to positive experiences. Maintained accurate databases and employee records via data entry and file management. Assisted HR with employee file updates, record tracking, and time-off request processing. Managed office supplies and inventory to ensure smooth operations. Supported vendor coordination and contract discussions to meet supply and service needs. Assisted with property inspections and compliance documentation. Helped coordinate staffing schedules and attendance tracking for support personnel.

• Purchasing Assistant

  Filinvest Alabang Inc. · 2017 — 2017
  Coordinated supplier sourcing, evaluations, and processed purchase orders to maintain quality service and efficient procurement. Monitored deliveries, resolved invoice issues, and facilitated smooth purchasing activities. Conducted market research to support contract negotiations and streamline procurement processes.

• Sales Manager

  Avida Land (Bria Flats project) · 2016 — 2017
  Organized sales meetings, monitored team progress, and assisted with target planning to enhance sales performance. Collaborated with marketing teams on customer engagement campaigns and initiatives. Supported recruitment by sourcing and onboarding sales talent. Managed customer concerns and resolved service issues to maintain positive relationships. Conducted product presentations to showcase features and drive sales.

• Site Officer

  Keyland Corporation · 2015 — 2016
  Assisted clients with project inquiries and conducted model unit presentations to support sales efforts. Prepared attendance and site trip reports while supporting daily administrative functions. Supported the sales team through scheduling and coordination. Handled client inquiries via phone and in-person conversations to ensure customer satisfaction. Managed confidential records and office documentation processes. Assisted with site inspections to uphold workplace safety standards. Monitored and replenished office supplies for operational continuity. Managed front desk communications and visitor assistance.

• Bachelor of Arts in Communication Arts (Mass Communication)

  University of Perpetual Help System-Jonelta, Biñan City, Laguna · 2004 — 2010