Januar R.
Senior IT Support Specialist
Open to offersNew to PlatformAbout
Januar R. is an accomplished Information Systems graduate with over eight years of combined experience in client management, business operations, and information technology. With a strong foundation in databases, application development, and system optimization, he has delivered significant contributions to the fintech and financial services sectors. At Monzo Technology, he provided customer and technical support to international traders, leveraging CRM and client management tools like Zendesk and Tableau to ensure smooth operations. His tenure at PT Maxco and PT Deu Calion honed his IT support skills, focusing on system optimization and technical problem-solving in complex trading environments. His academic background from Bina Sarana Informatics University further refined his skills in computer networking, cybersecurity, and programming languages, enhancing his ability to provide comprehensive IT solutions. Additionally, his retail and e-commerce venture, Futurieshop, underscores his entrepreneurship and business development acumen in the fashion industry.
Experience
Customer & Technical Support Specialist
Monzo Technology (Mohicans Market) · 2024 — 2025Provided customer and technical support via live chat and email for international traders utilizing the company’s trading platforms. Assisted clients with account setup, navigation, and troubleshooting of technical issues. Worked with IT and account management teams to report system bugs and ensured service reliability. Logged client inquiries and technical incidents into CRM systems for proper case tracking.IT Support Specialist
PT. Maxco · 2022 — 2024Delivered daily technical support for internal systems, trading platforms, and employee workstations to maintain operational performance. Monitored and managed CRM databases, addressing user access and data synchronization issues. Engaged with external IT vendors for system updates, software installations, and network troubleshooting. Automated data extraction to assist in management reporting and enhance workflow efficiency.IT Support & System Administrator
PT. Deu Calion Indonesia · 2021 — 2022Provided technical support for over 20 staff members, addressing software, email configuration, and data security issues. Assisted in the implementation of digital tools for client data management and automated reporting. Maintained hardware and network infrastructure to ensure system uptime. Conducted basic IT training sessions to enhance staff understanding of internal systems and cybersecurity.Assistant Building Manager
PT. Dana Purna Investama · 2020 — 2020Managed branch operations and facility maintenance across seven offices, ensuring compliance with safety regulations and service quality standards. Supported leadership in supervising over 30 staff members while collaborating with vendors and BCA users for maintenance and procurement. Streamlined administrative processes by compiling operational data and managing reimbursements.Customer Service
PT. Pos Indonesia · 2016 — 2020Handled frontline customer service tasks, managing shipments, bill payments, and inquiries to enhance customer satisfaction. Collaborated with internal teams to promote services, while maintaining accurate customer records. Contributed to operational efficiency through reporting and dashboard development using Microsoft Office and CRM systems.Administration
CV. Benteng Jaya · 2018 — 2018Managed sales documentation and accounting tasks, ensuring accuracy in financial data and report preparation. Supported administrative operations to contribute to workflow efficiency. Developed a web-based administrative system aimed at optimizing internal processes.
Skills & Expertise
Education
- Diploma in Information SystemsBina Sarana Informatics University · — — 2019