Jaybee R.
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Jaybee R. is an accomplished IT Specialist with over four years of experience in network administration, systems management, and technical support. Demonstrating expertise in configuring and managing Active Directory and Office 365, Jaybee has a proven track record in solving complex IT issues and optimizing workflows. His role as Senior IT Specialist at STRM Business Support Services in Angeles City involved providing technical support for hardware and network concerns, troubleshooting incidents, and maintaining IT peripherals. Jaybee effectively manages ticketing systems and network security, including configuring pfSense firewalls. He holds a BS in Information and Communication Technology from Systems Plus College Foundation. With strong skills in Windows Server, networking basics, and remote support tools, Jaybee is adept at delivering exceptional service to both internal and external stakeholders.
Experience
Senior IT Specialist
STRM Business Support Services · 2022 — 2026Delivered technical support for hardware, software, and network issues. Resolved complex incidents and managed the installation, configuration, and maintenance of desktops, laptops, printers, and IT peripherals. Administered Active Directory for user account management, password resets, group assignments, and access permissions. Supported and managed Office 365 applications, including Outlook, Teams, and OneDrive. Oversaw the ticketing system to ensure proper documentation and prioritization. Configured pfSense firewall rules and managed port settings to enhance network security. Monitored network performance and performed troubleshooting to maintain system reliability. Coordinated backups, updates, and preventive maintenance.
Skills & Expertise
Education
- BS in Information and Communication TechnologySystems Plus College Foundation · 2016 — 2020
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