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Jebel A. — Junior Video Editor from Philippines

Jebel A.

Junior Video Editor

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jebel Ali A., an accomplished professional based in Quezon City, Philippines, has cultivated a robust career through diverse industry experiences in education, customer service, social media, and banking. A distinguished graduate from San Mateo Municipal College with a Bachelor of Science in Education majoring in English, he excelled academically, earning Magna Cum-Laude honors. Transitioning into the professional world, Jebel honed his customer service skills as a Call Center Representative at Concentrix and Teleperformance, addressing inquiries, resolving issues, and ensuring customer satisfaction in the tech and insurance sectors. He later embraced the digital landscape as a Social Media Manager at Dream Firms, crafting and executing strategic content to align with marketing goals. His commitment to quality also extended to the role of Video Editor, where he leveraged advanced tools like Adobe Premiere Pro to produce captivating digital content. Currently, he exemplifies his versatility as a Chat Banker Associate at Westpac Banking, adeptly managing transactions and fostering customer relationships. With proficiencies in Adobe Photoshop, Microsoft Office Suite, and data analytics, Jebel remains a dynamic contributor to every project he undertakes.

Experience

  • Chat Banker Associate

    Westpac Banking · 2024 — 2026
    Processed customer transactions, including deposits and withdrawals, while ensuring compliance with banking regulations. Managed routine banking activities and analyzed customer inquiries for effective solutions. Advised customers on banking products, emphasizing cross-selling opportunities. Maintained organized records and customer interactions, prioritizing confidentiality and data protection. Demonstrated professionalism and empathy in customer engagement, managing complaints and conflicts to preserve trust and confidence.
  • Video Editor

    null · 2025 — Present
    Edited and produced videos for social media and promotional projects utilizing Adobe Premiere Pro, After Effects, and Photoshop. Conducted color correction and audio enhancement while integrating motion graphics. Collaborated with clients to develop storyboards and ensure project objectives were met. Optimized videos for platforms like YouTube and Instagram, managing multiple projects to meet tight deadlines. Organized digital media assets for efficient workflow management.
  • Social Media Manager

    Dream Firms · 2023 — 2024
    Formulated and executed a comprehensive social media strategy aligned with marketing goals. Developed engaging content for various platforms and curated relevant material from other sources. Selected appropriate platforms and optimized brand profiles to enhance visibility. Built relationships with the online community, responding to comments and messages promptly. Executed social media campaigns and monitored analytics to assess performance, providing reports with insights for improvements. Advised the team on best practices and recent trends in social media.
  • Call Center Representative

    Concentrix · 2022 — 2023
    Handled user inquiries and feedback via the company's phone system. Assisted with technical problems related to the product's platform, including troubleshooting playback issues and managing account access. Guided users through account creation, password resets, and subscription management. Addressed billing questions and processed payments, refunds, and subscription changes. Investigated complex issues, providing detailed guidance for resolution. Educated users on product features and services, ensuring awareness of updates and new functionalities. Maintained records of interactions in a customer relationship management (CRM) system, upholding quality standards throughout.
  • Call Center Representative

    Teleperformance · 2021 — 2021
    Responded to inquiries from members, potential customers, and healthcare providers concerning insurance plans, claims, and billing. Provided detailed information about insurance policies, including coverage limits and benefits. Assisted members with claims submissions and status checks, alongside billing inquiries and payment setups. Educated customers on healthcare provider networks and insurance terminology. Handled customer complaints professionally, finding solutions in accordance with company policies. Recorded all interactions in the CRM system while maintaining adherence to privacy regulations.

Skills & Expertise

Education

  • Bachelor of Science in Education major in English
    San Mateo Municipal College · 2018 — 2022
  • Humanities and Social Sciences
    Polytechnic University of the Philippines · 2016 — 2018
  • Humanities and Social Sciences
    Ramon Magsaysay Cubao High School · 2012 — 2016