Jefferson A.

Conducted VeriSMART Checks as per schedules, including checks on Server Hardware, Windows Server Updates, Domain Controllers, Exchange Servers, File Servers, Server Security, SQL Servers, and Host Servers. Managed SSL Certificate renewals, user and group management in Active Directory, and addressed system outages and high-priority incidents. Provided basic Desktop and end-user support while using ConnectWise tools for issue resolution and performing basic Network troubleshooting. Set up File and folder permissions and analyzed logs to identify server issues. Maintained Active Directory configurations, resolved Group Policy issues, and managed Hyper-V environments. Diagnosed Windows Server performance issues and updated Server Applications, keeping knowledge base articles current. Logged and resolved IT issues through the Jim2 Ticketing System and escalated complex problems when necessary. Actively identified and reported potential security vulnerabilities and assisted with cyber-security incidents.

Oversaw the management of servers including DC, DHCP, and FILE SERVER while actively monitoring server and network health using ZABBIX and XYMON tools. Optimized server performance by tuning configurations and implementing updates regularly. Developed virtualization strategies using NUTANIX and VMWARE and resolved technical issues related to internet connectivity, email clients, and IP Telephony. Collaborated with third-party providers for immediate issue resolution and maintained system stability through software updates via WSUS. Increased operational efficiency by automating tasks with PowerShell and custom scripts. Managed data backups and disaster recovery processes with COMMVAULT, contributing to business continuity. Supported end-users through phone and remote assistance, fulfilling requests through the ServiceDesk Plus system and configuring IT hardware and software. Participated in preventive maintenance and repair activities as part of the IT team.

Encoded cut-off steel produced by the production team and organized office operations by maintaining job sheet records and filing systems.

Encoded information for finished goods products scheduled for delivery and ensured documentation accuracy to mitigate processing errors. Operated pallet jacks for loading and unloading finished goods from trucks and containers.