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jeffrey C. — Mid-Level Virtual Assistant from Philippines

jeffrey C.

Mid-Level Virtual Assistant

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jeffrey C. is a detail-oriented Virtual Assistant based in Angono, Rizal, Philippines, with a focus on customer support and quality assurance. His experience spans roles such as underwriting assistance and content moderation, all of which demonstrate his proficiency in lead generation, appointment setting, and CRM systems like Sentry and Salesforce. Jeffrey has excelled in using project management tools, including Asana and Slack, to streamline operations and deliver steadfast support. In his role as a Virtual Assistant, he managed records for trucking clients, verified financial documents, and supported underwriting evaluations. Previously, as a Senior Quality Analyst at Tech Mahindra, he led QA tasks, developed process improvements, and coached junior analysts. Additionally, he has served as a Content Moderator in the gaming industry, ensuring platform safety, and provided comprehensive customer and technical support for telecom giants such as AT&T and Virgin Media.

Experience

  • Virtual Assistant / Underwriting Assistant

    null · 2025 — 2026
    Filed records and prepared quotations for trucking customers while reviewing financial documents and verifying applicant information. Provided support to the underwriting team in evaluating loan applications and ensuring compliance, maintaining accurate documentation to assist in decision-making processes.

  • Senior Quality Analyst

    Tech Mahindra (DirecTV Projects) · 2023 — 2025
    Oversaw QA activities, audits, and compliance checks. Established and implemented QA processes and procedures, analyzed data to pinpoint areas for improvement, and trained junior analysts. Worked with project managers and developers to address quality issues.

  • Content Moderator / Quality Assurance

    Acquire Philippines (Roblox) · 2021 — 2023
    Moderated the game interface, raised tickets to ensure platform safety, and audited tagging correctness. Facilitated calibrations and conducted coaching sessions to contribute to continuous improvement.

  • Customer Service Representative/ Technical Support

    VXI Philippines (AT&T Mobile) · 2020 — 2021
    Managed a high volume of inbound and outbound calls, addressing billing inquiries and technical issues. Provided step-by-step troubleshooting for mobile services to achieve first-call resolution, while upselling products and services during calls.

  • Customer Service / Technical Support / SME

    The Results Company (SiriusXM Radio) · 2018 — 2020
    Handled complex billing inquiries and provided technical support for radio services. Served as Subject Matter Expert (SME), managed escalated calls and coached agents, while ensuring customer satisfaction through effective situation de-escalation.

  • Customer Service / Technical Support

    Sitel Philippines (Virgin Media/Mobile) · 2014 — 2016
    Responded to customer calls regarding billing, subscriptions, and service issues. Guided customers through troubleshooting steps for internet, phone, and TV services, while promoting bundled subscriptions and documenting interactions for service improvements.

Skills & Expertise

CRMVirtual AssistantCustomer Service RepresentativeChinese - Mandarin

Education

  • Bachelor’s in Computer Science
    Asian Institute of Computer Studies