Jengky R.
E-commerce Operations Specialist | Product Listings & Marketplace Operations | Catalog Management & Merchandising
Open to offersNew to PlatformPortfolios
About
I help e-commerce businesses keep their product catalogs and marketplace operations organized, accurate, and ready for customers.
My focus is on the operational side of e-commerce—from creating and maintaining product listings to organizing product information, improving storefront presentation, and supporting day-to-day marketplace activities.
What I can help with:
• Product listing creation and updates
• Product titles, descriptions, attributes, and categorization
• Catalog and product data management
• Marketplace store operations
• Visual merchandising and storefront organization
• Product uploads and inventory-related updates
• Customer support through chat and email
• E-commerce administrative tasks
I understand that good e-commerce operations are more than simply uploading products. Accurate information, consistent presentation, organized catalogs, and responsive customer support all contribute to a smoother buying experience and better store operations.
My goal is simple: keep the operational details handled so business owners and e-commerce teams can focus on growing the store.
If your online store needs someone who can take ownership of product and marketplace operations, I’m open to connecting.
Why hire me
I may not have worked with an international client yet, but I have real hands-on experience running my own e-commerce business, handling customers, managing orders, and solving problems every day. I'm a fast learner, dependable, and I genuinely enjoy helping customers while keeping things organized behind the scenes. If you give me the opportunity, I'll work hard to earn your trust and become someone you can rely on for the long term.
Experience
E-Commerce Operations Specialist
Self-Employed · 2021 — 2024I managed my own e-commerce store, handling product listings, order processing, tracking shipment, inventory management, and supplier coordination from start to finish. I provided customer support by answering inquiries, resolving concerns, processing returns, and maintaining a positive shop rating through excellent service. I created product photos, graphics, and short video content using Canva and CapCut while managing social media posts to help promote my store. I tracked orders, monitored shipments, analyzed sales performance, and continuously looked for ways to improve customer satisfaction and grow the business.Visual Merchandiser
ALDO Group International · 2017 — 2021Designed and maintained attractive product displays to enhance the customer shopping experience. Arranged merchandise according to company visual merchandising standards and seasonal campaigns. Ensured product displays were clean, organized, and visually appealing at all times. Monitored inventory levels on the sales floor and coordinated timely product replenishment. Assisted in planning and executing promotional displays, sales events, and store layouts. Collaborated with the sales team to highlight best-selling and featured products. Maintained proper product pricing, signage, and promotional materials. Analyzed customer buying trends to optimize product placement and increase sales. Ensured compliance with store policies, safety standards, and brand guidelines. ProvidedRetail Sales Associate
Chinatown Gold Center · 2006 — 2010Delivered excellent customer service by assisting customers with product selection, inquiries, and purchases. Processed transactions accurately while maintaining organized product displays and inventory availability. Built positive customer relationships by resolving concerns professionally and ensuring a satisfying shopping experience.
Skills & Expertise
Education
- High School DiplomaTaberna National High School
- Caregiving National Certificate IIGlobal Filipino Technical School Incorporated
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