Jenny L.

Jenny L., based in Delgado, Iloilo City, Philippines, is a seasoned Healthcare Operations Supervisor with over seven years of experience in the healthcare industry. She has been pivotal in managing healthcare operations, having led a team of 15 advocates, developed training programs, and coached team members toward promotions. Jenny L. excels in insurance verification, claims resolution, and ensures smooth patient scheduling and coordination. Her proficiency in systems like EMR/EHR, coupled with her role as a Medical Virtual Assistant, underscores her capability to maintain accurate records, coordinate appointments, and manage administrative tasks efficiently. With a strong foundation in process improvement and compliance, she is known for driving operational efficiency and ensuring quality patient support. Her command over remote work tools like Salesforce and Slack aids her in overseeing day-to-day healthcare operations, contributing to her adeptness in handling escalations and ensuring HIPAA compliance.