Jeric H.

Executed thorough audits of claim-related documents such as invoices and medical records prior to submission. Verified compliance with specific criteria set by various insurance carriers regarding fields, signatures, and supporting documentation. Rectified errors in billing codes and patient/client information. Assembled clean claim packages to enhance acceptance rates and cross-referenced internal data with insurance requirements to avoid rejections. Maintained an updated database detailing filing protocols and documentation standards of different insurance companies. Coordinated with teams to address discrepancies during the quality control process while ensuring the timely reimbursement of clinicians. Managed detailed documentation audits for missing information and conducted follow-ups with therapists and clinical directors utilizing Microsoft Teams and dual-email outreach. Organized both digital and physical financial records for accessibility during audits. Ensured compliance with industry regulations such as HIPAA and upheld confidentiality regarding sensitive information.

Provided remote desktop assistance through TeamViewer for secure access to client systems, effectively diagnosing and resolving software errors and configuration issues. Acted as the primary point of troubleshooting for hardware and software concerns via phone to determine whether repairs were needed on-site. Conducted proactive outreach to local businesses and computer shops to position the store as their main supplier of hardware components. Identified high-value prospects, promoting wholesale services and negotiating bulk deals while managing the supply chain for external partners. Developed a consistent pipeline of commercial leads to enhance the business presence in the local IT sector. Oversaw daily front-end coordination, addressing inbound client communications and directing IT technicians to service locations.

Served as the main contact for patient inquiries and clinic communications, welcoming clients and managing the front desk effectively. Handled both inbound and outbound calls, responding to client questions and facilitating the patient intake process. Oversaw the clinic's appointment book, strategically scheduling visits to optimize clinic flow and minimize wait times. Continuously updated the master schedule to track and adjust for bookings, reschedules, and cancellations. Implemented a proactive recall system by contacting clients for appointment reminders, significantly reducing no-show rates.