JERICO T.
Mid-Level Social Media and Sales Support Specialist
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About
Jerico T. is a versatile professional with over five years of experience in Sales Development & Support, specializing in customer service, virtual assistance, and social media management. At MySpiritedChild, Jerico excelled as a Strategic Assistant, showcasing skills in content creation and brand identity alignment using tools like CapCut, Riverside, and Canva. Their role extended to managing content calendars and fostering online engagement across platforms like LinkedIn, X, and Facebook, contributing to brand growth. Jerico's proficiency in CRM tools such as Freshdesk and Salesforce facilitated effective client relationship management, and their hospitality industry experience at Active Chase Inc. demonstrated expertise in reservation systems like Opera and OnQ. Combining experience as a Virtual Hotel Receptionist and Telemarketer, Jerico effectively handled guest satisfaction, client evaluations, and sales targets. They hold educational backgrounds from Holy Angel University and the Asian College of Aeronautics, underpinning their technical knowledge.
Experience
Virtual Hotel Receptionist / Night Auditor
Active Chase Inc. · 2023 — 2024Facilitated virtual check-ins, check-outs, and room assignments for guests. Effectively managed reservations, modifications, and cancellations. Provided detailed information on hotel services, amenities, and local attractions. Conducted daily financial audits and reconciliations to ensure accuracy, overseeing front desk operations during night shifts to maintain guest satisfaction.Telemarketer (Debt Consolidation)
NEXTG Telemarketing Services · 2024 — 2024Executed a high volume of outbound calls to identify potential clients and offer debt consolidation solutions. Assessed clients' debt, income, and credit situations while adjusting sales pitches to cater to their specific needs. Managed updates in the CRM, documenting call results and follow-ups, consistently meeting or exceeding sales targets.Freelance Property Consultant/ Sales Development/ Social Media Assistant
null · 2024 — 2024Assisted clients with property viewings, leasing processes, and communication. Managed property listings, virtual tours, and inquiries while providing market insights to aid clients in decision-making. Utilized CRM tools to track leads and follow-ups, achieving strong negotiation outcomes.Account Expert, Senior Expert, and Technical Support Expert
Alorica Inc. · 2020 — 2023Oversaw customer accounts by resolving billing inquiries, processing payments, and updating plans. Provided technical support, addressing device issues and service disruptions. Maintained an extensive knowledge of T-Mobile products and effectively upsold services while ensuring account security through identity verification.
Skills & Expertise
Education
- Electronics Avionics TechnologyAsian College of Aeronautics · 2017 — 2019
- Bachelor of Science in Electrical EngineeringHoly Angel University · 2014 — 2017
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