Jerome G.
Mid-Level B2B Sales and Ecommerce Operations Specialist
Open to offersNew to PlatformAbout
Jerome G. is a seasoned B2B Sales Support Coordinator and Ecommerce Operations & CRM Specialist with over nine years of experience. Based in Lapu-Lapu City, Jerome has adeptly supported international customers and B2B clients across e-commerce, healthcare, and commercial sectors. His proficiency spans a range of operations from customer support and order processing to CRM management and insurance verification. Jerome has a strong command of platforms such as HubSpot, QuickBooks, and Shopify. He has held pivotal roles including managing a B2B wholesale sales pipeline at Remedy & Restore Wellness LLC, where he handled invoices and sales documentation with precision. Additionally, Jerome provided comprehensive customer support for companies like Aqua Gardening Australia and Continuum Global Solutions, where he excelled in technical troubleshooting and account management. His bilingual skills in English and Spanish enable him to effectively communicate with diverse clientele globally. Jerome holds a Bachelor of Science in Agriculture from Western Mindanao State University.
Experience
B2B Sales & Ecommerce Operations Specialist
Remedy & Restore Wellness LLC · 2023 — 2026Prepared and issued commercial estimates and invoices for B2B wholesale accounts using QuickBooks Intuit, while tracking payment terms and verifying receipt of funds prior to order release. Managed end-to-end inbound B2B wholesale orders through HubSpot CRM, ensuring pricing accuracy and coordinating fulfillment with warehouse teams. Engaged with B2B leads via phone and email, managed sample requests, and tracked dispatches using Shippo and Shopify. Created invoices and shipping documentation for international orders, managing currency conversions and compliance. Maintained accurate account records in HubSpot, Gorgias, and Shopify, ensuring databases were updated with notes and client interactions. Scheduled meetings and transcribed action items into task trackers with Asana, while compiling weekly sales snapshots and monthly metrics for leadership.Spanish Bilingual Patient Service Coordinator
Elite Med Listings · 2023 — 2023Acted as the primary point of contact for patient inquiries, overseeing registration and providing bilingual interpretation. Coordinated with pharmacies for medication refills and verified insurance eligibility for new patients. Updated EHR clinical notes and managed provider calendars to facilitate clinic operations. Addressed patient concerns through phone, SMS, and email, emphasizing quality care and timely updates.E-Commerce & Customer Service Specialist
Aqua Gardening Australia · 2021 — 2023Managed order processing and customer accounts for Australian operations using NETO (Maropost Commerce Cloud). Handled outbound calls and inbound inquiries to assist clients with technical product details and order updates. Ensured inventory accuracy and optimized product listings for search engines to enhance sales. Operated during Australian business hours, completing tasks with meticulous attention to detail.Customer Support Representative
Continuum Global Solutions · 2019 — 2021Delivered technical troubleshooting and billing support for Verizon Wireless international clients. Frequently surpassed monthly customer satisfaction and sales retention KPIs through effective communication via phone and chat. Utilized structured troubleshooting guides to resolve service and connectivity issues.Senior Customer Service Representative II
Concentrix · 2017 — 2020Assisted Amazon Global customers across US, UK, and Canada through chat and email. Managed over 60 daily inquiries related to account management, payment queries, and subscription disputes.
Skills & Expertise
Education
- Bachelor of Science in AgricultureWestern Mindanao State University · — — 2017