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Jessa M. — Mid-Level Content Operations Specialist from Philippines

Jessa M.

Mid-Level Content Operations Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jessa M. is an accomplished Senior Account Manager with extensive experience in social media and content management, particularly within OnlyFans and Delta Media. From August 2019 to July 2024, she effectively managed multiple accounts, focusing on content creation, scheduling, and tailored engagement strategies that drove subscriber growth and retention. Her role involved offering personalized support to subscribers, ensuring satisfaction and loyalty. Additionally, as a Social Media Virtual Assistant for Luxe from July 2024 to January 2025, she adeptly executed sales-driven messaging campaigns and promoted premium content, leading to increased revenue and engagement. Most recently, as a Content Operations Specialist at Profile Management, she oversaw daily operations, planned content releases, and executed strategic upselling campaigns, optimizing subscriber interaction and satisfaction. Jessa's background in the BPO industry further honed her skills in Customer Service and administrative management. Her technical proficiency spans Content Management and tools like Microsoft Office and Canva. Her academic credentials include a Bachelor of Science in Information Technology from Asian College of Technology.

Experience

  • Content Operations Specialist

    Profile Management · 2025 — 2026
    Handled daily operations and content management for multiple OnlyFans creator accounts. Planned and coordinated content releases to enhance engagement and subscriber retention. Established engagement strategies that bolstered subscriber interaction and renewals, while also providing timely chat support by addressing subscriber inquiries professionally. Promoted premium content through personalized messaging and targeted upselling campaigns.
  • Social Media Virtual Assistant

    Luxe · 2024 — 2025
    Oversaw multiple OnlyFans accounts and managed content creation, scheduling, and engagement strategies to drive subscriber growth and retention. Fostered subscriber relationships through personalized interactions, implementing retention strategies and customer support. Developed sales-driven messaging campaigns to promote exclusive content and upsell premium offers.
  • Senior Account Manager

    Delta Media · 2019 — 2024
    Managed various OnlyFans accounts and oversaw content creation, including scheduling and engagement strategies aimed at enhancing subscriber growth and retention. Provided personalized support to subscribers, addressing inquiries and resolving issues to uphold satisfaction and loyalty.
  • Customer Service Representative

    Global Link BPO · 2016 — 2018
    Delivered customer support for e-commerce platforms, addressing inquiries via email and phone. Managed customer concerns, ensuring service quality and response time standards were met. Conducted quality assurance reviews of customer interactions, maintaining adherence to company policies and supporting administrative operations by assisting with office tasks and team coordination.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    Asian College of Technology · 2014 — 2016