Jesse B.

Jesse B. is a seasoned professional with 13 years of experience at Qualfon Philippines, where he spent a decade honing his skills as a Customer Service Representative before advancing to the role of IT Application Support Analyst / Carrier Analyst. His career is marked by a strong emphasis on client support, underscored by his adept handling of inbound and outbound customer inquiries, and resolution of billing, technical, and account-related concerns. Jesse maintained high customer satisfaction scores through meticulous documentation of interactions in CRM systems and effective escalation of complex issues. In his IT support role, he provided critical application and system support, coordinated with telecom carriers, and monitored system performance to ensure uninterrupted service. His expertise in Technical Troubleshooting, Incident Management (JIRA), and Root Cause Analysis is complemented by a foundational understanding of Basic SQL and System Monitoring Tools, enabling him to facilitate seamless operations within cross-functional teams.