Jessica H.
Mid-Level Healthcare Specialist
Open to offersNew to PlatformAbout
Jessica C. is a detail-oriented Healthcare Specialist with over 5 years of experience in healthcare administration and patient support. Demonstrating expertise in medical reception and virtual assistance, Jessica has honed her skills in patient scheduling, insurance verification, and claims resolution. Her role as a Medical Administrative Assistant at South Texas Foot Surgeons involved organizing patient records and ensuring HIPAA compliance. Previously, as a Medical Receptionist VA, she excelled in managing appointments, preparing invoices, and assisting with insurance-related queries. At Access Healthcare, Jessica provided client support in healthcare operations, and as a Billing Representative at Optum, she managed billing inquiries and collections. Additionally, her technical proficiencies include EMR/EHR systems like eClinicalWorks and healthcare portals such as Availity, supported by certifications in HIPAA and virtual assistance.
Experience
Medical Administrative Assistant / Receptionist
South Texas Foot Surgeons · 2025 — PresentOrganized and labeled patient images, ensuring correct documentation is linked to patient accounts. Monitored voicemails to address urgent patient matters promptly. Assisted with appointment management, including rescheduling and cancellations, while ensuring accurate scheduling records. Transferred medical histories between EMR systems, maintaining comprehensive patient records. Handled protected health information in compliance with HIPAA regulations.Medical Receptionist VA
Company not specified · 2024 — 2025Managed the scheduling of appointments for both new and returning patients, including changes and cancellations. Handled inbound and outbound faxes, distributing medical records, lab orders, and imaging results. Prepared and sent superbills and invoices to patients while verifying insurance eligibility and benefits to facilitate accurate billing. Processed payments and followed up with patients regarding outstanding balances, including collections. Supported physicians with inquiries related to insurance and claims, processed referrals, and facilitated prior authorizations for medical services.Client Partner
Access Healthcare · 2022 — 2024Delivered client support within healthcare operations, addressing both administrative and service-related inquiries. Maintained professional communication with patients and healthcare stakeholders, ensuring accurate documentation and support for account activities. Followed set processes for the accurate and timely resolution of client requests.Billing Representative
Optum · 2021 — 2022Handled both inbound and outbound calls related to billing inquiries, payment collections, and account balances. Accurately processed billing transactions while maintaining essential account documentation. Followed up on overdue accounts, offering assistance to members with payment issues.Healthcare Specialist
Alorica · 2020 — 2021Assisted patients with inquiries regarding insurance eligibility, prescription coverage, and benefits. Provided explanations of plan coverage and addressed patient questions about services and benefits. Managed payments and requested exceptions for procedures not typically covered, alongside processing formulary exceptions and coverage determinations as per healthcare plan protocols.
Skills & Expertise
Education
- High School DiplomaAlternative Learning System (ALS)