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Jessyrose M. — Senior Operations & Administrative Specialist from Philippines

Jessyrose M.

Senior Operations & Administrative Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Jessyrose E., based in Taguig City, Philippines, is a highly organized and detail-oriented Operations & Administrative Professional with over nine years of corporate experience supporting high-value U.S. clients in remote environments. She has demonstrated a proven track record in calendar management, email correspondence, and complex workflow coordination. Her adept use of advanced AI tools such as ChatGPT and Claude has enabled her to draft high-level communications effectively, streamline processes, and enhance operational efficiency. Jessyrose is especially skilled at maintaining executive workflows and supporting premium business needs independently. Her professional journey includes roles such as a VIP Retirement Plan Administrator at DOXA Talent, where she provided comprehensive backend operations support, and a Team Leader – Fund Analyst at JPMorgan Chase & Co., where she spearheaded workflow coordination and issue resolution. Her educational background includes a Bachelor of Science in Management Accounting from the University of Makati.

Experience

  • VIP Retirement Plan Administrator

    DOXA Talent · 2025 — 2026
    Provided thorough backend operations and daily administrative support for VIP clients in the U.S. Handled a high volume of email correspondence, organized files, and ensured compliance documentation across remote platforms. Coordinated complex tasks using Salesforce, ShareFile, and SharePoint while promptly resolving intricate issues. Utilized ChatGPT and Claude to draft, edit, and refine communications and prepare research summaries.
  • Team Leader – Fund Analyst

    JPMorgan Chase & Co. · 2020 — 2025
    Directed operational workflows and trade reconciliations across various complex regions, maintaining data accuracy with minimal oversight. Investigated and resolved operational discrepancies, managed escalations, and acted as the main communication link between internal teams and high-net-worth clients. Identified workflow bottlenecks and implemented strategies for streamlining processes to enhance operational efficiency.
  • Senior Specialist II – Credit Cards

    JPMorgan Chase & Co. · 2017 — 2020
    Provided exceptional customer service to premium cardholders while managing escalations and coordinating rewards along with travel advisory logistics. Handled financial transfers, resolved significant disputes, and processed sensitive documentation with a focus on accuracy.