Jethro J.

Jethro J. is a dedicated and results-driven Customer Service and Virtual Assistant professional, boasting a robust background in e-commerce support, outbound sales, CRM management, and administrative operations. With a Bachelor of Science in Office Administration from Central Philippines Adventist College, he graduated with honors, demonstrating his academic commitment. His professional journey includes pivotal roles, such as an Administrative Assistant at Merbain Homes where he provided crucial support in document management and coordination tasks. As a Customer Service Agent at GTECOM, Jethro effectively handled e-commerce customer support remotely using Zendesk and Shopify, showcasing his adeptness in resolving logistics and order-related concerns. His tenure at Upwork had him supporting a high-tech home products company, further honing his skills in ensuring customer satisfaction. At Teleperformance, he assisted banking clients with a focus on compliance and quality while meeting sales targets at Opulence BPO Services. His technical prowess is evident with proficiency in CRM & Ticketing Systems like HubSpot, complemented by skills in data management and administrative support.