Jhessrel P.
Senior Customer Service and Dispute Resolution Specialist
Open to offersNew to PlatformAbout
Hello, my name is Jhessrel. I have over 10 years of professional experience across Banking, Finance, BPO, Customer Service, and Retention, including 4 years in Banking and Finance, 1 year in the BPO industry, and 6 years in Customer Service and Retention.
Throughout my career, I have developed strong skills in customer service, dispute resolution, communication, problem-solving, and administrative support. My experience includes handling customer inquiries, financial transactions, account concerns, email support, and customer retention while maintaining accuracy and professionalism.
In my current role, I specialize in dispute resolution and Better Business Bureau (BBB) case management. I investigate customer disputes, communicate with customers, prepare and submit rebuttal documentation, coordinate with internal teams, and ensure cases are handled accurately and within required deadlines. I also assist the customer service team with email inquiries and customer concerns.
I also have experience in bookkeeping, data entry, accounts payable and receivable, payroll, web research, and general administrative support. Additionally, my previous experience as a Senior Teller strengthened my skills in financial transactions, cash handling, account reconciliation, customer service, and banking operations.
I am proficient in Google Workspace, Zendesk, Freshdesk, QuickBooks, Xero, Trello, Slack, Microsoft Excel, Canva, Adobe Photoshop, and other customer support and administrative tools. I am a detail-oriented, reliable, and adaptable professional who is committed to providing efficient solutions, maintaining accurate documentation, and delivering excellent customer service.
Why hire me
I am confident in my ability to perform this role effectively because I have the experience, skills, and dedication needed to succeed. I am reliable, detail-oriented, and adaptable, with a strong ability to take ownership of my responsibilities, solve problems, and work efficiently under pressure. I am always willing to learn and improve, and I am committed to delivering high-quality results. I believe my experience, work ethic, and positive attitude will allow me to make a valuable contribution to the team and the company.
Experience
CUSTOMER SERVICE AGENT – DISPUTE RESOLUTION
Health Secret LLC · 2020 — 2026Addressed customer concerns related to complaints, disputes, chargebacks, refunds, orders, and escalations. Investigated disputes by reviewing accounts, transaction records, and supporting documentation. Oversaw chargeback cases from initial review to resolution by gathering and organizing relevant evidence. Coordinated refunds, exchanges, and other resolutions in line with company policies while communicating effectively through email and chat. Utilized negotiation and problem-solving skills to ensure customer retention and collaborated with internal teams to resolve issues. Clearly communicated policies and maintained accurate records of interactions and investigations.REGISTRAR – BOARD OF TRUSTEES
ZEYEN Skills Enhancements Inc. · 2021 — PresentOrganized and distributed administrative documents while maintaining accurate records and protecting confidential information. Ensured adherence to procedures for document handling and information security. Coordinated administrative information across staff and departments to maintain efficient processing and retrieval.BANK SENIOR TELLER
Quezon Capital Rural Bank Inc. · 2016 — 2020Executed banking transactions including cash deposits, withdrawals, and payments with accuracy. Reconciled daily transactions and verified cash balances, ensuring precise record-keeping. Assisted customers with inquiries and complaints, offering information about banking products and services while identifying relevant offerings based on their needs. Utilized professional communication and problem-solving to address transaction issues and support customer retention.JOB TRAINEE
Philippine Health Insurance Corporation (PhilHealth) · 2014 — 2014Provided telephone and administrative support to staff and customers. Prepared newsletters and reports while maintaining organized records and assisting with basic event coordination.
Skills & Expertise
Education
- Bachelor of Science in Business Administration – Financial ManagementSacred Heart College · 2010 — 2014
Photos
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