Jhon B.
Mid-Level Facility Management Client Coordinator
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Jhon Ben Jeff Riveral is a highly adaptable Client/Project Coordinator with a unique background that spans technical operations, client relations, and digital creativity. Currently coordinating projects for a leading facility management company, he excels at bridging the gap between external stakeholders and internal production teams. He expertly leads regular progress calls, aligns client expectations with timelines and budgets, and translates complex technical updates into clear, actionable summaries. With a sharp focus on operational success, he manages everything from gathering assets and routing final deliverables to filtering feedback and strictly monitoring scope creep.
Driven by a passion for continuous learning, Jhon’s career journey is a testament to his versatility and strong work ethic. He built a solid foundation with five years of hands-on experience as an industrial electrician and later as an Electrical Lead Manager, where he honed his meticulous attention to detail and team leadership. Eager to master new skills and step out of his comfort zone, he successfully transitioned into the BPO sector and virtual assistance, rapidly developing exceptional communication, customer service, and organizational abilities.
Beyond his professional project management expertise, Jhon is a creative at heart with a deep passion for digital art and video editing. This creative drive not only fuels his innovative thinking but also sharpens his eye for detail, allowing him to review project deliverables with a highly critical and aesthetic perspective. Recognized for being hard-working and reliable, Jhon consistently leverages his diverse technical, administrative, and creative skills to tackle new challenges and deliver high-quality results.
Why hire me
You should hire me because I bring proven project coordination, technical discipline, and a constant readiness to step up and master new skills. - Project Leadership: I excel at managing client relations, tracking project timelines and budgets, and filtering team directives to prevent scope creep. - Adaptability & Growth: My career shift from an industrial electrician lead to project management proves my willingness to step up, embrace challenges, and quickly learn new software or SOPs. - Sharp Attention to Detail: My background in video editing and digital art gives me a keen eye for quality control, catching inconsistencies early before final sign-off. - Independent Accountability: Skilled in Google Workspace, ChatGPT, and custom platforms, I efficiently organize workflows and meet strict deadlines without constant supervision.
Experience
Client Coordinator/ Project Coordinator
KFM247 Facility Management company · 2025 — 2026Managed client communications and facilitated regular check-ins with external stakeholders. Simplified technical updates into user-friendly summaries for clients and aligned their demands with project timelines and budgets. Collected necessary materials and approvals from clients while addressing feedback efficiently. Identified scope creep by flagging requests outside the original contract and ensured the completion of deliverables for client approval.Customer Service Support
Foundever Company · 2023 — 2025Provided inbound and outbound support via chat, alongside email and phone communications. Handled account verification tasks and addressed customer inquiries, ensuring high standards of service throughout interactions.Electrical Lead Manager
IVM and Electric Pro · 2020 — 2022Oversaw and directed electrical projects, ensuring effective planning and execution from initiation to completion. Supervised electricians while coordinating efforts with engineers and contractors. Communicated with clients to clarify requirements, provided timely updates, and addressed any concerns. Reviewed and validated electrical plans and specifications for accuracy. Planned daily work activities to maintain productivity, ensuring compliance with safety standards and building codes. Monitored project progress and proactively resolved any electrical issues or delays.
Skills & Expertise
Education
- Senior High SchoolCollege · 2018 — 2022
- High SchoolComprehensive National High School · 2012 — 2018
- ElementaryBasal Elementary School · 2006 — 2012