Jihan N.
Mid-Level Administrative Virtual Assistant
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About
Jihan N. is a seasoned Virtual Assistant specializing in providing remote administrative support tailored for startups, solopreneurs, and e-commerce operations. With a proven ability to reduce administrative workloads by streamlining coordination and centralizing documentation, she has successfully managed over 25 cross-team meetings, enhanced Google Drive filing systems, and turned scattered processes into repeatable SOPs. Her role as Secretary General for Herbal Sehat Indonesia notably decreased operational admin workload by up to 40% across multiple departments. Jihan's proficiency with tools like Google Workspace, Notion, and Calendly allows her to take ownership of systems, ensuring seamless email and inbox management, calendar coordination, and organizational efficiency. Throughout her career, including her work in digital art business support and commercial print operations, she has consistently optimized workflows, enhancing communication and reducing friction in remote environments.
Experience
Freelance Virtual Assistant
Digital Art Business (Online Marketplace) · 2024 — 2026Provided support through research and communication for a digital art business that sells landscape artwork online. Conducted location research for reference materials, initiated social media account setups to increase marketing efforts, ensured accurate translations for product content, and managed basic financial records along with tracking operational data.Secretary General (Volunteer)
Herbal Sehat Indonesia · 2024 — 2024Served as the inaugural secretary, effectively reducing the administrative workload for the Operations team. Took minutes for over 25 cross-team meetings to streamline follow-up processes. Drafted and organized correspondence, enabling swift document retrieval, and maintained a structured Google Drive filing system. Coordinated scheduling across multiple departments, ensuring availability and resolving conflicts in advance. Compiled daily sales data for PowerPoint summaries presented in weekly management reviews.Field Secretary
Student Organisation, STIE Malangkucecwara · 2018 — 2019Acted as secretary for an executive team, overseeing administrative tasks for internal programs and large events. Drafted all necessary correspondence to meet programme requirements and circulated meeting minutes promptly after decisions were made. Managed inventory records using Microsoft Excel to ensure traceability, produced comprehensive activity reports for institutional reference, and prepared attendance registers while collaborating with multiple teams for event coordination.Administrative & Operations Intern
Felice Print Solution · 2017 — 2017Supported the operations of a commercial print company by focusing on stock control, quality assurance, and financial data entry. Maintained stock opname records to ensure no inventory discrepancies, inspected print products before dispatch to uphold quality standards, and entered daily operational expenses into Zahir Accounting Software. Organized client design files in a physical filing system for easy access by the team.
Skills & Expertise
Education
- Bachelor of Economics (Accounting)STIE Malangkucecwara · 2017 — 2021