Jin N.

Jinni A., based in Bulacan, Philippines, is a seasoned Customer Service Representative with over five years of combined experience in customer support and sales. Her expertise extends to more than four years in customer service roles and over two years in e-commerce support. Jinni is adept at handling inbound and outbound calls, offering email support, and efficiently resolving customer concerns in dynamic settings. She has significant experience with Shopify-related support tasks, including order management, chargebacks, and PayPal disputes, focusing on customer retention and issue resolution. Jinni has successfully utilized platforms such as Shopify, Zendesk, and Salesforce to provide outstanding customer service. Her professional journey includes roles in organizations like GA Trading, LLC, Aventus, and Telus, where she honed skills in onboarding, troubleshooting, and billing, as well as made strategic outbound calls to recover abandoned carts and boost sales. Equipped with strong written and verbal communication skills, Jinni excels in CRM and inbox management, exhibiting a strong focus on customer satisfaction.