John A.
Mid-Level Bilingual Healthcare Representative
Open to offersNew to PlatformAbout
John A. is a seasoned professional with extensive experience in customer service and technical support, particularly within the financial sector, thanks to his role as a Customer Service Representative and Technical Support Representative at Western Union handling accounts in the United States and Canada. He has proven expertise in processing money orders and providing effective and honest customer service. Following this, he refined his financial negotiation skills as a Collections Agent for Dell Preferred Account at CGI, designing and implementing various collection strategies to negotiate payments. John also worked as a Human Resources Verifier at Sterling Talent Solutions, where he verified employment and educational claims. His proficiency in Spanish has been a significant asset in his roles as a Spanish Loan Verifier at Nowcom and currently as a Spanish Bilingual Healthcare Representative at Valor Global Inc, where he ensures compliance with HIPAA regulations while updating patient records. John also brings valuable talent acquisition skills to the table through his ongoing work as a Freelance Headhunter.
Experience
Spanish Loan Verifier
Nowcom · 2020 — 2021Conducted customer interviews for car loans, verified customer employment, assisted car dealership representatives with queries, and updated the status of customer loans.Spanish Bilingual Healthcare Representative
Valor Global Inc · 2021 — PresentAssessed patient diagnostic codes and denials, ensured compliance with HIPAA regulations, updated patient insurance information, and processed payments from patients.Freelance Headhunter – External Partner Recruiter
Microsourcing, Concentrix and TDCX · 2021 — PresentSourced and endorsed candidates for positions such as Accountants and Customer Service Representatives, utilizing platforms like Indeed and social media for recruitment.Human Resources Verifier
Sterling Talent Solutions · 2016 — 2018Executed phone interviews with references and employers to evaluate applicants' work performance, verified employment and education claims, and managed applicant inquiries.Collections Agent
CGI · 2014 — 2016Addressed customer service inquiries related to collection issues, processed refunds, and reviewed account adjustments while employing skip tracing techniques to locate parties for payment negotiation.Customer Service Representative / Technical Support Representative
VXI Global Holdings · 2010 — 2014Provided timely and accurate customer service for Western Union accounts, processed money orders, and facilitated wire transfers internationally while maintaining honesty and trustworthiness.
Skills & Expertise
Education
- Bachelor of Science in ManagementUniversity of the East · 2005 — 2009